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19-20 Nov 2015

3rd Annual Back Office Operations Forum

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banking forum

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Simone Caraffini
Simone CaraffiniDeputy GM, Chief Operations & Market Officer
Hypo Alpe Adria Bank

Simone Caraffini is Deputy CEO and Chief Operation & Market Officer in Hypo Bank Italy since 2011.
Prior to that, he was a Junior Partner at McKinsey & Company, consulting financial institutions in Italy and Eastern Europe.
Simone received his Master of Science from “Politecnico di Milano” and his PhD from University of Illinois at Chicago

Robert Fischer
Robert FischerHead of Lean Transformation AT
UniCredit Business Integrated Solutions

Mr. Fischer is having more than 20 years experience in banking industry. After starting in Controlling area he switched to credit operations managing the centralization and outsourcing of all credit processes in Bank Austria Creditanstalt. In addition he was responsible project manager for implementing bank wide WfMS/DMS for loans and mortgages. As global manager Mr. Fischer set up a near shore location in Poland dedicated to Austrian credits business and he was leading several competence centers in five countries managing existing credit business of UniCredit Mature Markets. Based on his experiences in credits area he is leading a internal consulting team that is implementing a Standard Operating Model for back office entities leveraging on lean management techniques to be used in all business areas.

Philippe De Brossard
Philippe De BrossardHead of Fixed Income Clearing Solutions and Function Owner OTC Clearing
Societe Generale Corporate and Investment Banking

Philippe de Brossard has worked at Société Générale since 2001 in various roles, including head of commodities operations and interest rates derivatives. In 2011, Societe Generale created a team dedicated to OTC clearing operations in interest rates derivatives, credit derivatives and non- delivery forward, in order to optimize collateral at each CCP.

Michael van den Berg
Michael van den Berg CE Lead COO Corporate Banking
The Netherlands
Davor Gasparac
Davor GasparacHead of Project Portfolio Management Office at Group Corporates and Real Estate
Erste Group Bank

After finishing his professional ice hockey career, he moved to IT development being Application Developer and Webmaster in Italy, Switzerland and homeland Croatia. End of 1999 moves to Telecommunications industry by joining newly founded mobile operator Vipnet (Croatia), as Application Developer and Project Manager, delivering internet portal and various mobile payment solutions. In 2004 moves to mobilkom’s Head office in Austria where he coordinates international projects, aligns operational processes among mobile operators in the Group and creates competence centres strategy. End of 2008 moves to Finance industry by joining Erste Group Bank (Erste Holding) where he worked on structuring project and portfolio management, definition of cooperation model among countries and job profiles definition. As a Head of Group Core Banking Desk managed setting up of Core Banking Competence Center in subsidiary in Slovakia. Currently is Project Manager for project whose target is alignment of Core Banking Systems of two Banks to one common platform and is, as Senior Consultant to Group CIO.

Gert Hebenstreit
Gert HebenstreitCOO
Raiffeisen Bank
Jaroslaw Orlikowski
Jaroslaw OrlikowskiManaging Director, Head of Operations
PKO Bank

Jarosław Orlikowski, Managing Director in PKO Bank Polski S.A. – the biggest bank in Poland, leading bank in CEE and ranked among top 25 in Europe. Jarosław is responsible for all banking operations, settlement, ATMs, cash processing, card settlement, procurement and administration. Jarosław is a member of Supervisory Board of national clearing house. Before he joined PKO Bank Polski, Jarosław was the CEO of leading fund administration company. He worked for Polish subsidiaries of Creditanstalt, Bank Austria, and Commerzbank Group. Graduated from Warsaw Technical University, he completed postgraduate studies at the Warsaw School of Economics and continues his doctoral studies in Polish Academy of Science. Chartered accountant. Jarosław is Lean Six Sigma Master Black Belt.

Zsófia Kovács
Zsófia KovácsHead of Corporate Customer Service
K&H Group

Zsófia is a very experienced Operational Excellence and LEAN Professional, having over 15 years extensive process improvement experience in banking industries, IT, Retail and Sales. With Master, DESS and MBA degrees in management and finance and as a certified PMP (Project Management Professional) she has worked for the largest Hungarian banks and Retail sales groups, leading the biggest process improvement projects and creating the framework for continuous improvement. Before moving to K&H Bank, Zsófia was the Process Management and Regulation Director, member of the executive board of Match Hungary. At K&H Bank she was responsible for leading the Operational Excellence Competence Centre. She is currently the Head of Corporate Customer Service of K&H Bank, applying LEAN tools and methods for back office activities.

Dragan Stajkovic
Dragan StajkovicCentralisation and Outsourcing Management
HETA Asset Resolution

Senior banking Executive with 20+ years in banking. Skills developed throughout the career involve all aspects of Banking Operations from both operational and managerial point of view. Extensive experience in bank mergers, CORE systems change, banks reorganisation, projects and change management. Favourite challenges include Strategic Decisions, Senior Level Liaison, Staff Leadership and Coaching, Influencing and Negotiations.

Udo Milkau
Udo MilkauHead of Strategy and Market Development / Transaction Banking

Dr. Udo Milkau is head of strategy, market development and controlling of Operations & Services, the transaction banking unit of DZ BANK, central bank of the co-operative banking sector in Germany the primary focus of his responsibility is the ‘quantitative strategy development’ of DZ BANK’s transaction banking including payment services, card services, trade finance, securities transaction services and loan processing from his point of view the scientific ‘measurement’ of financial, process and capacity KPIs is key for an integrated management approach for transaction banking after his academic education in physics he worked as a research scientist in large collaboration and performed experiments at different European research centers incl. CERN, SARA, GANIL, Saclay and GSI afterwards he joint a mechatronic manufacturer as head of a task force for ‘project bail out’ and was responsible for automotive clients in Asia and Europe he held different management positions in consulting firms and was with CSC Financial Services EMEA responsible for the European banking industry before he joint DZ BANK, Frankfurt.

Piotr Piskorski
Piotr PiskorskiHead of IT Strategy and Enterprise Architecture

Piotr Piskorski is the Head of IT Strategy and Enterprise Architecture for Nordea Bank Poland and Baltic countries. Currently, he is responsible for defining the strategic architecture and implementation of the IT strategic initiatives at Nordea in four emerging countries. He is also member of Enterprise Architecture steering committee for entire Nordea Group.
Over the last 10 years, he has acted in the capacity of both IT Management and Architecture performing different assignments.

Canan Karady Kurt
Canan Karady KurtHead of Organization Department

Canan Karadayı Kurt, was born in Turkey, 1973. Right after her education in school of Business Administration in Ankara University, she has started her carrier in finance sector Retail Banking Sales Department. She continued her carrier in process management and strategic business development projects in finance sector.
She joined Denizbank 6 years ago. Her related projects about back office operations are; Centralization, Document Management, Archiving, Performance Management in Operations.
Presently, she is responsible from Organization Department as Senior Vice President.

Michel Stubbe
Michel StubbeHead of the Financial Operations Services
European Central Bank

He is Head of the Financial Operations Services Division within the Directorate General Market Operations of the European Central Bank since 1 September 2011. He was Head of the Market Operations Analysis Division within the same Directorate General from 1 October 2006 to 30 September 2011.
In these functions, Michel acquired expertise on the monitoring and assessment of the performance of the Eurosystem’s monetary policy implementation framework from an operational point of view, monitoring the liquidity position of the banking system and preparing the Eurosystem’s monetary policy operations.
Michel’s previous assignments include the positions of Head of the Monetary, Financial Institutions and Markets Statistics Division of the ECB, Head of Section in the European Monetary Institute, and in the late 80s – early 90s professional member of the permanent secretariat of the Committee of Governors of the Central Banks of the Member States of the European Economic Community in Basle. Before that he worked a few years at the European Commission.
Michel holds a PhD (Doctorat d’Etat en Sciences Economiques) from the Pierre Mendès France University in Grenoble (France, 1986). He graduated in Economics at Ghent University (Belgium, 1981) and is a Bachelor of Philosophy (1980) of the same University.

Tim Wickens
Tim WickensGlobal Head of Funds Credit
Lloyds Banking Group
United Kingdom

I joined Lloyds Banking Group in March 2009, and since May 2010 have been Head of Credit for Global Funds. I have also been Head of Credit Policy and was involved in the design of a new rating model for the Fund sector. I sit on various working parties looking at Clearing of OTC Derivatives/Emir/Mifid/Collateral Optimisation. I am also reasonable for the credit aspects of the Division’s derivative training.
Prior to joining Lloyds, I spent 10 years at Deutsche Bank, where I was Head of Western European Financial Institutions Credit .I was involved in the liaison between the BBA, the Bank of England and the Investment Management Association prior to the NIPS Code change regarding FX Trading on an undisclosed principal basis. I have also been involved in industry working parties providing comment on repo master agreements. My first banking role was at NatWest International Division. I have worked in Credit Risk since 1990, when I returned to the UK from NatWest’s Paris office.
I graduated from the University of Durham with a joint honours degree in French & Russian.

Kirsi Ripatti
Kirsi RipattiSenior Adviser, Payment and Settlement
Bank of Finland

Kirsi Ripatti graduated in Economics at the University of Helsinki, 1991.
She started her professional career in Bank of Finland in 1991 and currently works at the Bank as a Senior Adviser of payment and settlement systems issues in the Banking Operations Department.

Göran Fors
Göran ForsDeputy Head of Investor Services
 Philippe Thonnard
Philippe ThonnardHead of Control & Support Financial Markets Organization & Operations Financial Markets
Belfius Bank & Insurance

After 7 years experience as IT professional, I joined Belfius Bank (at this time Crédit Communal de Belgique) in 1995.
1995 – 2000 : IT Department supporting the financial markets, front, middle and back- offices. I started as analyst and ended as head of the department.
2000 – 2003 : Head of the IT Department supporting Human Resources, Imaging technologies and Marketing Datawarehouse.
2003 – 2006 : Senior Project Manager for the financial markets
Major projects : Belgian IFRS implementation for the financial markets and the first phase of an international project aiming to harmonize the IT architecture of financial markets in Belgium, France and Luxembourg (in the context of the former Dexia Group).
2006 – now : Head of Control and Support Financial Markets.

Omer Fuchs
Omer FuchsDirector, Back Office Workforce Optimization

Omer Fuchs has over 15 years of experience in various software companies focusing on the enterprise workforce optimization and customer experience industry. As part of his career he led major software implementations projects in large contact centers, and served as consultant and trusted advisor to several tier 1 service providers in the U.S. and Canada. In NICE Omer is part of the enterprise workforce optimization line of business, working with customers in Europe and APAC to realize their true potential in the back office and ensure continuous improvement of the solutions provided by NICE.

Jozsef Nemeth
Jozsef NemethDeputy CEO
Online Ltd


Piotr Piskorski
Piotr PiskorskiHead of IT Strategy and Enterprise Architecture
Roberto Cabiati
Roberto CabiatiCOO PBC Italy
Deutsche Bank
Gianni Demichelis
Gianni DemichelisSenior Vice President – Head of Organization
HypoVereinsbank – Member of UniCredit Group
Gregorie Dejonckheere
Gregorie DejonckheereCalypso program manager
Michel Stubbe
Michel StubbeHead of Financial Operations Services Division
European Central Bank - European Union
Einar Már Hjartarson
Head of Back Office
Arion Bank
Tim Wickens
Tim WickensGlobal Head of Funds Credit
Lloyds Bank
United Kingdom
Göran Fors
Göran ForsGlobal Head of Custody


Request agenda


  • 9:40-10:20 Ecosystems’ architecture
  • 11:30-12:10 Customer Service Efficiency
  • 14:30-15:10 Data Quality Concerns


  • 9:40-10:20 “Right-Sourcing” or “Outsourcing
  • 11.30-12.10 Product VS. Process-centric Back Office
  • 13:50-14:30 Business Process Management System
  • 14:30-15:10 The Big Questions of Collateral Management

6 reasons to attend

What do others say about us?

“The networking session was excellent.
People have a lot of expertise in
different fields.”

COO Raiffeisen Bank

“Excellent opportunity to catch up
with the latest Back Office trends.”
Head of IT Strategy and Enterprise Architecture

[product_category category=”3rd Annual Back Office Operations For” columns=”3″ orderby=”date” order=”desc”]

Who will you meet?

Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers.

  • Operations
  • Back Office
  • Clearing and Settlement
  • Payment Systems
  • Transaction Banking
  • Cash Management
  • Information Technology
  • Organizational Development
  • Human Resources
  • Custody
  • Network Management
  • Securities
  • Administration
  • Product Development
  • Financial Operations Services
  • Funds Credit
  • Fund Operations
  • Digital Services
  • Equity Services
  • Quantitative Analysts
  • Support
  • Chief Account
  • Compliance
  • Business Development
  • Client Development
  • Sales & Relationship

Media partners

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Official Airline Partner


You can always register without a name using the TBA [To Be Announced] option. Please indicate TBA instead of the delegate name and 2 weeks prior to the event you are able to send the delegate name/s to booking[at]glceurope.com
While we are not happy to see you cancel your registration, we understand that “life happens” and other obligations come up. Our refund schedule is as follows:
The client has the right to cancel his/her participation in the event. Cancellation must be received by GLC in writing, either by e-mail or fax. If the client cancels with more than one month’s advance notice before the start of the event, GLC shall be entitled to retain 50% of the amount for participation in the event [minimum of €1198 per delegate]. If the client cancels with one month’s [or less] advance notice, or fails to attend the event, then the client shall not be entitled to any refund. Failure to attend an event shall not excuse a client from owing the full amount of the registration fee. A copy of the conference notes from the event will be sent to the client after the event is over in case of cancellation by the client.
In general no VAT is applied based on the Hungarian VAT law with the exception of individual payment [when you would like to pay from your own budget and not from the company’s budget] and for Hungarian companies where 27% VAT is applicable which is refundable at the end of the company’s fiscal year.
Our hospitality partners usually have options available for parking places, however it can change from event to event. If you would like to receive more information on parking please e-mail our colleague lara.ventoso[at]glceurope.com.
We provide a conference documentation pack which includes: conference agenda, notes pages and attendee information. Soft copies of some of the presentation are available on USB-flash-drives for each delegate. You may bring your laptop, tablet or other mobile device so you are able to review the presentations while they are being presented. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones. We highly recommend you to bring along your business cards and a desire to learn from some of the industry’s leading experts.
The dress code is business casual. Feel free to leave the suits and ties at home this time. We do suggest you bring a sweater or dress in layers, as the conference room temperature may fluctuate.
Any of our staff members at the event will be delighted to help you. You can contact us for free via WhatsApp or Viber or any time over the phone or via e-mail or post.
A. Get the timing right.
Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture.

B. Make a case for yourself
When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
1. Start by stating your accomplishments
2. Show that you’re ready for more responsibility and eager to learn
3. Describe:
a) How this event will increase your productivity?
b) How you will need less supervision
c) How you can bring back the knowledge to the company
4. Follow up

You might find free to attend events which are usually organized by a solution/service provider within the industry. Unlike at free to attend events, on a paid event you will find more diverse industry knowledge rather than presentations related to services or solutions.
In case you cannot attend for both days, you can always attend for just 1 day of the event. In this case we will send you all presentations of the 2 days. The participation fee is 70% of the original investment. In case you would like to attend the event for just 1 day please contact us on booking[at]glceurope.com
In case you are busy on 1 of the days, you certainly can split the 2 day conference with one of your colleague. All you need to do is send us an e-mail to booking[at]glceurope.com
We understand that not all senior-level professionals might be available on the dates. As the event is an annual event, most of the attendees try to postpone their engagements or send a small group from their teams to benefit from the conference.