4th Annual Back Office Operations Forum

24-25 November 2016

Austria Trend Park Royal Hotel – Vienna – Austria

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Hot topics


Robotisation in the Operations

Discover what the future holds for intelligent automation and how it will change the way of banking.

Dimitri Devlamminck
Dimitri DevlamminckHead of Operations CIB BNP Paribas Fortis - Belgium


  • What is RPA ?
  • What is the added value in regards to other forms of automation
  • What are the software available on the market and what are we using
  • Return on experience


Premium Event Sponsor


Presentation by Guy Kirkwood COO at UiPath

RPA/AI and its impact on banking


Event schedule

Day one

  • 08:15 Welcome Coffee and Registration

  • 09:00 What is next within regulations, collaboration and infrastructure?

  • 09:40 RPA/AI and its impact on banking

  • 10:20 Tea, Coffee, Networking & Exhibits

  • 10:40 Modernizing care system to keep pace with FinTech revolution

  • 11:20 How to compete in a digitalization world?

  • 12:10 Slot reserved for WorkFusion

  • 12:40 Luncheon & Networking

  • 13:40 Robotisation in the Opeartions

  • 14:20 “Operation 2.0” – Efficiency and Agility between Robots and the Blockchain

  • 15:00 Major Economic  Trends in the Period of Permanent  Change + Key FinTech Innovaitons which can revolutionize back office operations in banking industry

  • 15:40 Tea, Coffee, Networking & Exhibits

  • 16:00 How organizational structure drives decision-making in a regulated environment

  • 16:40 Change management – innovate or fail

  • 17:20 The bank philosophy and relationship management model

  • 18:00 Closing Remarks from the chair & networking

Day two

  • 08:30 Tea, Coffee & Networking

  • 09:00 Centralization and customer centricity

  • 09:40 Every team adds value to your company wide strategy, how? The OGSM  method : your strategy on 1 A/4 sheet

  • 10:20 Digitalizing the core to gain competitive advantage in both UX and cost efficiency

  • 11:00 Tea, Coffee, Networking & Exhibits

  • 11:20 Operational challenges of the Initial Margin/Variation Margin legislation

  • 12:10 Optimising data management processes

  • 12:40 Luncheon & Networking

  • 13:40 BPMS – Business Process Management System

  • 14:20 Innovations in payments after SEPA

  • 15:00 Open APIs and the Transformation of Banking

  • 15:40 Tea, Coffee, Networking & Exhibits

  • 16:00 Data Quality Management in Finance vs. Quality Management in the Food Industry

  • 16:40 How to get outside of the box in the confines environment of banking

  • 17:20 Closing Remarks from the chair & networking

Get insight into a similar past event

Get to know our renowned speakers

Become a speaker
Robert Fischer
Robert Fischer FVP Head of Products & Process Simplification CEE Retail
UniCredit Group
Zsófia Kovács
Zsófia KovácsHead of Corporate Customer Service
K&H Group
Jozsef Nemeth
Jozsef NemethDeputy CEO
Online Ltd
Tim Wickens
Tim WickensGlobal Head of Funds Credit
Lloyds Banking Group
United Kingdom
Mehmet Soytorun
Mehmet SoytorunSVP, Head of Service Quality Department
Dimitri Devlamminck
Dimitri DevlamminckHead of Operations CIB
BNP Paribas Fortis
Mark Hookey
Mark HookeyGlobal Head Performance Management
Swiss Re
Shukri Mustafa
Shukri MustafaChiefl Operating Officer
Raiffeisen Bank
Michel Stubbe
Michel StubbeHead of Financial Operations Services Division
European Central Bank
Udo Milkau
Udo MilkauHead of Strategy and Market Development Transaction Banking
DZ Bank
Guy Kirkwood
Guy KirkwoodCOO
United Kingdom
Ilya Kazimirovskiy
Ilya Kazimirovskiy Head of Engineering
Dag-Inge Flatraaker
Dag-Inge FlatraakerGeneral Managerr
DNB Bank
Sampsa Laine
Sampsa LaineExecutive Vice President, Deputy Head of Banking Finland
Vladimir Vano
Vladimir VanoChief Economist / Head of Central Eastern European Research -
Sberbank Europe
Jorn de Vries
Jorn de VriesLead LEAN Six Sigma Black Belt Consultant
The Netherlands
Markos Zachariadis
Markos ZachariadisAssistant Professor in Information Systems Management & Innovation/FinTech Research Fellow (University of Cambridge)
Warwick Business School/University of Cambridge
United Kingdom
Kai-David Ortmann
Kai-David OrtmannGroup Structuring-Head of Service Entity Model
Deutsche Bank AG
Elzbieta Kowalczyk
Elzbieta KowalczykHead of Operations and IT
BGZ BNP Paribas
Myrna Soufan
Myrna SoufanChief Operating Officer
Bank Berno
Age Valgepea
Age ValgepeaArea Manager
Swedbank AS

Our advisors help us to create a unique event

Roberto Cabiati
Roberto CabiatiCOO PBC Italy
Deutsche Bank
Zsófia Kovács
Zsófia KovácsHead of Corporate Customer Service
K&H Group
Göran Fors
Göran ForsGlobal Head of Custody
Omer Fuchs
Omer FuchsDirector, Back Office Workforce Optimization
Kirsi Ripatti
Kirsi RipattiSenior Adviser, Payment and Settlement
Bank of Finland
Einar Már Hjartarson
Einar Már HjartarsonHead of Back Office
Dragan Stajkovic
Dragan Stajkovic Centralisation and Outsourcing Management
HETA Asset Resolution
Jarosław Orlikowski
Jarosław Orlikowski Managing Director, Head of Operations
PKO Bank

6 more reasons to attend

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You can always register without a name using the TBA [To Be Announced] option. Please indicate TBA instead of the delegate name and 2 weeks prior to the event you are able to send the delegate name/s to booking[at]glceurope.com
While we are not happy to see you cancel your registration, we understand that “life happens” and other obligations come up. Our refund schedule is as follows:
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
In general no VAT is applied based on the Hungarian VAT law with the exception of individual payment [when you would like to pay from your own budget and not from the company’s budget] and for Hungarian companies where 27% VAT is applicable which is refundable at the end of the company’s fiscal year.
Our hospitality partners usually have options available for parking places, however it can change from event to event. If you would like to receive more information on parking please e-mail our colleague susanna.juhasz[at]glceurope.com.
We provide a conference documentation pack which includes: conference agenda, notes pages and attendee information. Soft copies of some of the presentation are available on USB-flash-drives for each delegate. You may bring your laptop, tablet or other mobile device so you are able to review the presentations while they are being presented. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones. We highly recommend you to bring along your business cards and a desire to learn from some of the industry’s leading experts.
The dress code is business casual. Feel free to leave the suits and ties at home this time. We do suggest you bring a sweater or dress in layers, as the conference room temperature may fluctuate.
Any of our staff members at the event will be delighted to help you. You can contact us for free via WhatsApp or Viber or any time over the phone or via e-mail or post.
  1. Get the timing right.
    Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture.
  2. Make a case for yourself
    When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
    1. Start by stating your accomplishments
    2. Show that you’re ready for more responsibility and eager to learn
    3. Describe:
    a) How this event will increase your productivity?
    b) How you will need less supervision
    c) How you can bring back the knowledge to the company
    4. Follow up
You might find free to attend events which are usually organized by a solution/service provider within the industry. Unlike at free to attend events, on a paid event you will find more diverse industry knowledge rather than presentations related to services or solutions.
In case you cannot attend for both days, you can always attend for just 1 day of the event. In this case we will send you all presentations of the 2 days. The participation fee is 70% of the original investment. In case you would like to attend the event for just 1 day please contact us on booking[at]glceurope.com
In case you are busy on 1 of the days, you certainly can split the 2 day conference with one of your colleague. All you need to do is send us an e-mail to booking[at]glceurope.com
We understand that not all senior-level professionals might be available on the dates. As the event is an annual event, most of the attendees try to postpone their engagements or send a small group from their teams to benefit from the conference.