Event Introduction

Every year the Back Office Operations Forum attracts 100+ banking professionals from all over Europe, as it provides a unique networking platform to exchange knowledge and interact with peers from the industry.

This year, for the 5th times, the event will take place on the 16th and 17th of November in Berlin, Germany.

This summit will help you to understand how to compete in a digitalized world and the new players of the industry. Our expert speakers will provide an insight into their experiences throughout interesting keynote presentations, case studies, Q&A, networking sessions and interactive panel discussion.

In this highly competitive industry information is a key, so do not hesitate to attend our event and gain the knowledge from the leaders of the banking sector.

Hot topics

For detailed program request the agenda

Request detailed Agenda - 5th Annual Back Office Operations Forum

Event schedule

Day one

  • 08:30 Welcome Coffee and Registration

  • 08:55 Greeting from the Project Lead & GLC
    Icebreaker Session

  • 09:05 Opening Remarks from the Chair

  • 09:10 Regulatory reforms and the role of back office

  • 09:50 No Country for Old Men – Open Banking and the API Economy

  • 10:30 Slot reserved for HSBC

  • 11:10 Tea, Coffee, Networking & Exhibits

  • 11:40 Reaching PSD2 and the aftermath. How can banks reach PSD2 compliance and evolve to harvest its possibilities by using infor mation technology in a world of fintechs and digital banking?

  • 12:20 Chatbot

  • 13:00 Luncheon & Networking

  • 14:00 Distributed Ledger Technology: Banque de France point of view

  • 14:40 Blockchain revolution

  • 15:20 Is there room for a trusted advisor in the digtal era – or is there a tipping point?

  • 16:00 Tea, Coffee, Networking & Exhibits

  • 16:30 How back office is impacting the digital customer experience?

  • 17:10 OPEN PANEL DISCUSSION What does true digital transformation mean for Back Office and Operations?

  • 17:50 Closing Remarks from the Chair

  • 18:00 End of Day 1

Day two

  • 08:30 Networking with Welcome Coffee

  • 08:50 Opening Remarks from the Chair

  • 09:00 Transforming AXA’s operations – successfully combining technology and change management

  • 09:40 The Nordea journey – transitioning the Shared Services to the next level in value and maturity

  • 10:20 Special Hints about Digitalisation Strategy augmented with real Business Cases from the Global Innovator

  • 11:00 Tea, Coffee, Networking & Exhibits

  • 11:20 Strategic considerations and practical implications of business process outsourcing

  • 12:00 Simplicity in banking

  • 12:40 Luncheon & Networking

  • 13:40 OPEN PANEL DISCUSSION – How to achieve Operational Excellence?

  • 14:20 Setting up an innovative Target Operating Model (TOM) for a CEE banking group

  • 15:00 Case studies for different approaches

  • 15:40 Closing Remarks from the Chair

  • 15:45 Farewell Tea, Coffee, Networking

  • 16:15 End of Day 2

Get insight into a similar past event

Get to know our renowned speakers

Become a speaker
Robert Fischer
Robert Fischer FVP Head of Products & Process Simplification CEE Retail
UniCredit Group
Zsófia Kovács
Zsófia KovácsOrganizational Advisor Group Transformation Office
Jozsef Nemeth
Jozsef NemethDeputy CEO
Online Business Technologies
Françoise Blondeel
Françoise BlondeelMember of the Management Board | Chief Corporate Officer
European Stability Mechanism
Gábor Megyesi
Gábor MegyesiCOO Governance
Erste Group
Jens Warkentin
Jens WarkentinChief Operations Officer
Audrey Metzger
Audrey MetzgerHead of Market Infrastructures Policy Division
Banque de France
Michael van den Berg
Michael van den BergCE Lead Chief Operations Officer Corporate Banking E2E
The Netherlands
Michel Stubbe
Michel StubbeHead of Financial Operations Services Division
European Central Bank
Gurhan Cam
Gurhan CamSenior Vice President-Digital Generation Banking
Stephen Moran
Stephen MoranHead of Research
Bank of Ireland Innovation
Danil Kabanov
Danil KabanovDirector of Payment Systems Development & R&D Center
Sberbank Technology
Russian Federation
Jaroslav Machaň
Jaroslav MachaňAPI Godfather
Česká spořitelna (ERSTE Group)
Czech Republic
Teemu Tolvanen
Teemu TolvanenHead of Transition Management
Maurice Hickey
Maurice HickeyHead of Middle and Back Office & Portfolio Performance
European Stability Mechanism
Markus Perschl
Markus PerschlManaging Director
Addiko Bank AG

Our advisors help us to create a unique event

Robert Fischer
Robert Fischer FVP Head of Products & Process Simplification CEE Retail
UniCredit Group
Mark Hookey
Mark HookeyGlobal Head Performance Management
Swiss Re
Shukri Mustafa
Shukri MustafaChiefl Operating Officer
Raiffeisen Bank
Udo Milkau
Udo MilkauHead of Strategy and Market Development Transaction Banking
DZ Bank
Piotr Piskorski
Piotr PiskorskiHead of IT Strategy & Enterprise Architecture
Roberto Cabiati
Roberto CabiatiManaging Director | COO PCC Italy Head of PCCI Banking Services
Deutsche Bank AG
Göran Fors
Göran ForsDeputy Head of Investor Services
Myrna Soufan
Myrna SoufanChief Operating Officer
Bank Berno

6 more reasons to attend

Our media partners

Become a Media Partner

Our events were attend by these companies



Room reservation

Lobby area Reataurant

Hotel Location

Who will you meet?

Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:

• Operations

• Back Office

• Clearing and Settlement

• Payment Systems

• Transaction Banking

• Cash Management

• Information Technology

• Operational Risk

• Organizational Development

• Human Resources

• Custody

• Network Management

• Securities

• Administration

• Compliance

• Business Development

• Client Development

• Sales & Relationship

• Product Development

• Financial Operations Services

• Funds Credit

• Fund Operations

• Digital Services

• Equity Services

• Support

• Chief Accountant

Official Airline Partner


You can always register without a name using the TBA [To Be Announced] option. Please indicate TBA instead of the delegate name and 2 weeks prior to the event you are able to send the delegate name/s to booking[at]glceurope.com
While we are not happy to see you cancel your registration, we understand that “life happens” and other obligations come up. Our refund schedule is as follows:
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
In general no VAT is applied based on the Hungarian VAT law with the exception of individual payment [when you would like to pay from your own budget and not from the company’s budget] and for Hungarian companies where 27% VAT is applicable which is refundable at the end of the company’s fiscal year.
Our hospitality partners usually have options available for parking places, however it can change from event to event. If you would like to receive more information on parking please e-mail our colleague susanna.juhasz[at]glceurope.com.
We provide a conference documentation pack which includes: conference agenda, notes pages and attendee information. Soft copies of some of the presentation are available on USB-flash-drives for each delegate. You may bring your laptop, tablet or other mobile device so you are able to review the presentations while they are being presented. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones. We highly recommend you to bring along your business cards and a desire to learn from some of the industry’s leading experts.
The dress code is business casual. Feel free to leave the suits and ties at home this time. We do suggest you bring a sweater or dress in layers, as the conference room temperature may fluctuate.
Any of our staff members at the event will be delighted to help you. You can contact us for free via WhatsApp or Viber or any time over the phone or via e-mail or post.
  1. Get the timing right.
    Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture.
  2. Make a case for yourself
    When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
    1. Start by stating your accomplishments
    2. Show that you’re ready for more responsibility and eager to learn
    3. Describe:
    a) How this event will increase your productivity?
    b) How you will need less supervision
    c) How you can bring back the knowledge to the company
    4. Follow up
You might find free to attend events which are usually organized by a solution/service provider within the industry. Unlike at free to attend events, on a paid event you will find more diverse industry knowledge rather than presentations related to services or solutions.
In case you cannot attend for both days, you can always attend for just 1 day of the event. In this case we will send you all presentations of the 2 days. The participation fee is 70% of the original investment. In case you would like to attend the event for just 1 day please contact us on booking[at]glceurope.com
In case you are busy on 1 of the days, you certainly can split the 2 day conference with one of your colleague. All you need to do is send us an e-mail to booking[at]glceurope.com
We understand that not all senior-level professionals might be available on the dates. As the event is an annual event, most of the attendees try to postpone their engagements or send a small group from their teams to benefit from the conference.

Related events