Upcoming Events

5th Annual Retail Banking Forum

The Banking sector is going through very turbulent times due the innovations on the market. Retail banks are trying to keep up with the new entrants of the market like challenger banks or FinTechs.

The competition is huge, but what can be the winning strategy? Is competing or cooperating can be the better solution? At our event you can at first hand the most innovative developments of the digital banking, get to know the most up-to-date Fintech trends and how they change the banking industry. Get to know the Robo Advise and debate if this can be the future of retail investing or human advisors continue their activities. Listen presentations from retail banking expert on payment innovations such as Bitcoin and Blockchain Technology, New Entrants of the banking Industry or delivering superior customer service.
Do not miss out 5th Annual Retail Banking Forum (#DigiTail) which provides you the opportunity to learn more about upcoming trends such as Artificial Intelligence (AI) in banking or Robotic Process Automation (RPA). Join our event and reap the benefit of meeting industry leaders, network with retail banking experts and listen high standard presentations followed by an interactive Q&A session.

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For detailed program request the agenda

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Event schedule

Day one

  • 08:30 Welcome Coffee and Registration

  • 09:00 Follow up to the CEO Round table on Digitising Banking

  • 09:40 Open Banking. How banks can meet the challenge of the changing environment of financial services?

  • 10:20 Tea, Coffee, Networking & Exhibits

  • 10:20 FinTech Trends

  • 11:30 Fintech Policy in Europe: Making Regulation Fit for the Digital Age

  • 12:10 Luncheon & Networking

  • 13:10 Innovations and Banking 2025

  • 13:50 Robo Advice will be at the core of retail investing in the future

  • 14:30 Tea, Coffee, Networking & Exhibits

  • 15:00 Panel Discussion – FinTechs vs. Banks

  • 15:40 Changing customer behavior and how we as ABN AMRO are adapting

  • 16:20 How to pay in Starbaks with Bitcoin

  • 17:00 Closing Remarks from the Chair & Networking

  • 17:10 End of the first day

Day two

  • 08:30 Meet, Greet & Networking with Welcome Coffee

  • 09:00 The Future of Retail Banking

  • 09:40 New Entrants of the Banking Industry

  • 10:20 Tea, Coffee, Networking & Exhibits

  • 10:50 How to digitize service? – Case Study from Intesa Sanpaolo

  • 11:30 George – Open Banking Platform

  • 12:10 Luncheon & Networking

  • 13:10 Round Table Discussions: Things you have to keep an eye on

  • 13:50 Platforms and channels – digitalization of universal banks

  • 14:30 Tea, Coffee, Networking & Exhibits

  • 15:00 Retail Banking Sales Tactics

  • 15:40 Api strategy

  • 16:20 Closing Remarks from the Chair & Farewell Networking

  • 16:30 End of the second

Get insight into a similar past event

Our Speakers

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Robert Wright
Robert Wright Central Operating Officer
Raiffeisen Bank
Roman Potemkin
Roman PotemkinCEO
Russian Federation
Ron Delnevo
Ron DelnevoExecutive Director – Europe
ATM Industry Association
United Kingdom
Oliver Schmid
Oliver SchmidGeneral Manager
Megan Caywood
Megan CaywoodChief Platform Officer
Starling Bank
United Kingdom
Thomas Bloch
Thomas BlochCo-Founder and Executive Board Member
Vaamo Finanz AG
 Martin Kobza
Martin KobzaHead of Digital
Erste Group
Carlo Giugovaz
Carlo GiugovazHead of Digital
Fintech Advocate | Former Head Of CEE Multichannel Banking
Dr. Sergey Filippov
Dr. Sergey FilippovPresident and Co-Founder
Fintech Policy
Pēteris Zilgalvis
Pēteris ZilgalvisHead of Unit, Startups and Innovation, Digital Single Market Directorate, DG CONNECT
European Commission
Jarosław Mastalerz
Jarosław MastalerzCOO
József Németh
József NémethDeputy CEO
Online Business Technologies
Alessandro Froio
Alessandro FroioStrategic Marketing & Research Manager
Intesa Sanpaolo
Lukasz Opoka
Lukasz OpokaDirector of Online Processes and Direct Channels Department
Erste Group
Dr. Remigiusz Smolinski
Dr. Remigiusz SmolinskiVP Business Development & Innovation Management
Comdirect Bank AG
Jessica Niewierra
Jessica NiewierraDirecteur Digital Development & Interaction
The Netherlands

Our Advisors

Robert Wright
Robert Wright Chief Executive Officer
Raiffeisen Bank Kosovo
Arnaud Crouzet
Arnaud CrouzetHead of Group Global Payments Development
Harri Lauslahti
Harri LauslahtiManaging Director
LocalTapiola Group

6 more reasons to attend

Who will you meet?

Member of the Board (MOB): Retail/Retail Banking/Consumer Banking etc., Chief Marketing Officers (CMO), Chief Commercial Officers (CCO), Chief Technology Officer (CTO), Chief Customer Experience Officer (CCEO), Chief Executive Officers (CEO), Chief Financial Officers (CFO), Chief Operations Officers (COO), Senior Vice Presidents (SVP), FVPs, EVPs, Vice Presidents, Managing Directors, Executive Directors, Directors, Leads, & Heads and General Managers, Senior Managers & Managers, OF:

  • Affluent Banking
  • Affluent Marketing
  • Bancassurance
  • Branch Automation
  • Branch Network
  • Branch Optimisation
  • Business Development
  • Channel Distribution
  • Channels Optimization
  • Multi-Channel
  • Credit Cards
  • Credit Products
  • CRM
  • Customer Engagement
  • Customer Experience
  • Customer Propositions
  • Customer Relationship
  • Customer Segmentation
  • Customer Value Management
  • Deposit Products
  • Product Development
  • Product Marketing
  • Digital Products
  • Digital Banking
  • Digital Channels
  • Direct Channels
  • Retail Banking
  • Mass Banking
  • Customer Banking
  • Affluent Banking
  • Mobile
  • DirectBanking
  • On-line Banking
  • Internet Banking
  • Electronic and Multi-channel Banking
  • FinTechs
  • Startups
  • Direct Marketing
  • Distribution
  • E-banking
  • Fraud Management
  • Innovation
  • Research & Innovation
  • Internal Communications
  • Internet Banking
  • Banking Applications
  • IT Security
  • Online Security
  • Marketing Strategy
  • Mass Market
  • Network Marketing
  • Strategic Marketing
  • Mobile Banking
  • Mortgages
  • Online Payments
  • Online-marketing
  • Retail Payments
  • Retail Analytics
  • Retail Insurance
  • Retail Risk
  • Retail Strategy
  • Sales Network
  • Segmentation
  • SME
  • Customer experience management
  • Customer Relationship
  • Customer Insight, Marketing
  • E-commerce
  • Business development
  • Transformation and Innovation
  • Product development
  • Payments
  • Applications

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You can always register without a name using the TBA [To Be Announced] option. Please indicate TBA instead of the delegate name and 2 weeks prior to the event you are able to send the delegate name/s to booking[at]glceurope.com
While we are not happy to see you cancel your registration, we understand that “life happens” and other obligations come up. Our refund schedule is as follows:
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
In general no VAT is applied based on the Hungarian VAT law with the exception of individual payment [when you would like to pay from your own budget and not from the company’s budget] and for Hungarian companies where 27% VAT is applicable which is refundable at the end of the company’s fiscal year.
Our hospitality partners usually have options available for parking places, however it can change from event to event. If you would like to receive more information on parking please e-mail our colleague susanna.juhasz[at]glceurope.com.
We provide a conference documentation pack which includes: conference agenda, notes pages and attendee information. Soft copies of some of the presentation are available on USB-flash-drives for each delegate. You may bring your laptop, tablet or other mobile device so you are able to review the presentations while they are being presented. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones. We highly recommend you to bring along your business cards and a desire to learn from some of the industry’s leading experts.
The dress code is business casual. Feel free to leave the suits and ties at home this time. We do suggest you bring a sweater or dress in layers, as the conference room temperature may fluctuate.
Any of our staff members at the event will be delighted to help you. You can contact us for free via WhatsApp or Viber or any time over the phone or via e-mail or post.
  1. Get the timing right.
    Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture.
  2. Make a case for yourself
    When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
    1. Start by stating your accomplishments
    2. Show that you’re ready for more responsibility and eager to learn
    3. Describe:
    a) How this event will increase your productivity?
    b) How you will need less supervision
    c) How you can bring back the knowledge to the company
    4. Follow up
You might find free to attend events which are usually organized by a solution/service provider within the industry. Unlike at free to attend events, on a paid event you will find more diverse industry knowledge rather than presentations related to services or solutions.
In case you cannot attend for both days, you can always attend for just 1 day of the event. In this case we will send you all presentations of the 2 days. The participation fee is 70% of the original investment. In case you would like to attend the event for just 1 day please contact us on booking[at]glceurope.com
In case you are busy on 1 of the days, you certainly can split the 2 day conference with one of your colleague. All you need to do is send us an e-mail to booking[at]glceurope.com
We understand that not all senior-level professionals might be available on the dates. As the event is an annual event, most of the attendees try to postpone their engagements or send a small group from their teams to benefit from the conference.

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