Event Introduction

On the 6th Annual Back Office Operations Forum, the attendees will be presented with a number of sessions on today’s current issues and trends, industry best practices seeking to address common challenges, and knowledge-sharing opportunities. The goal of the conference is to uncover the insights of the most emerging topics.

Our expert speakers will provide an insight into their experiences throughout interesting keynote presentations, case studiesQ&A, networking sessions and interactive panel discussion.

This summit will have a strong focus on Regulatory challenges, PSD 2, GDPR and also on Digital TransformationBlockchain & other technologies.

We look forward to welcoming you this time in Amsterdam!

Hot topics

For detailed program request the agenda

Request detailed Agenda - 6th Annual Back Office Operations Forum

Event schedule

Day one

  • 08:15 Registration & Networking with Welcome Coffee

  • 08:40 Greeting from the Project Lead & GLC Icebreaker Session

  • 08:50 Opening Remarks from the Chair

  • 09:00 Current regulatory developments and how to address them

  • 09:40 Supporting organisational change through cultural and behavioural transformation

  • 10:20 Tea, Coffee & Networking

  • 10:50 How to react to PSD2 as a bank? A practical guide to help in implementing the changes.

  • 11:30 GDPR Reality Check for Back-office Technologies

  • 12:10 Back-office operations efficiency through at scale automation and enforcing process lean before automation

  • 12:50 Luncheon & Networking

  • 13:50 Robotics Alive


  •  15:10 Tea, Coffee & Networking

  • 15:40 OPEN PANEL DISCUSSION – Back Office Transformation

  • 16:20 Planning and Execution, the first 100 days of a BPM CoE

  • 17:00 Human error – the impact on customer value

  • 17:40 Closing Remarks from the Chair

  • 17:45 End of Day 1

  • 18:00 – 19:00 Cocktail Reception

Day two

  • 08:30 Meet, Greet & Networking with Welcome Coffee

  • 08:55 Opening Remarks from the Chair

  • 09:00 Trends in Sourcing, Procurement and Vendor Management

  • 09:40 Experience based insights on how to manage risk and controls in the back office operations

  • 10:20 Handling the Challenges of Blockchain

  • 11:00 Tea, Coffee & Networking

  • 11:30 The potential of machine learning: a spotlight on use cases

  • 12:10 Operational Excellence – My personal journey

  • 12:50 Luncheon & Networking

  • 13:50 Change Management as a Game of Thrones episode

  • 14:30 From Group Operations to Customer Service Delivery

  • 15:10 How to simplify banking products, processes, systems, organizations to enhance customer satisfaction, cost reduction & efficient operations?

  • 15:50 Closing Remarks from the Chair

  • 16:00 Farewell Tea, Coffee & Networking

  • 16:30 End of Day 2

Get insight into a similar past event

Get to know our renowned speakers

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Zsófia Kovács
Zsófia KovácsOrganizational Advisor, Strategy, Transformation, Innovation
KBC Group
Jozsef Nemeth
Jozsef NemethDeputy CEO
Online Business Technologies
Michael van den Berg
Michael van den BergHead Metals & Agri Commodities Trade Services
The Netherlands
Teymur Kizilkan
Teymur KizilkanInnovation Vice President
Kai-David Ortmann
Kai-David OrtmannHead of Group Structuring
Deutsche Bank AG
Saskia van der Horst
Saskia van der HorstSenior Change Manager, Vice President Finance Reinsurance
Swiss RE
Dorothea Sztopko
Dorothea SztopkoCOO
Klaas van der Laan
Klaas van der LaanSenior Vice President IT
The Netherlands
Udo Milkau
Udo MilkauChief Digital Officer, Transaction Banking
Prashant Bhanushali
Prashant BhanushaliVice President
Credit Suisse
Stéphane Mouy
Stéphane MouyHead of Group Services - Legal
BNP Paribas
Joyjit Gorain
Joyjit GorainStrategy Implementation Lead, Robotics Process Automation & Operational Excellence
Zurich Insurance Company
Anders Lund Wendelboe
Anders Lund WendelboeHead of Business Financing
Danske Bank
Björn Welander
Björn WelanderHead of Securities & Wealth Operations
Angel Serrano
Angel SerranoHead of Data Science
Santander UK
United Kingdom
Vinita Ramtri
Vinita RamtriHead of Controls Automation
United Kingdom
Keith Bohanna
Keith BohannaHead of Group BPM Standards
Bank of Ireland

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Room reservation

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Hotel Location

Who will you meet?

Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:

• Operations

• Back Office

• Clearing and Settlement

• Payment Systems

• Transaction Banking

• Cash Management

• Information Technology

• Operational Risk

• Organizational Development

• Human Resources

• Custody

• Network Management

• Securities

• Administration

• Compliance

• Business Development

• Client Development

• Sales & Relationship

• Product Development

• Financial Operations Services

• Funds Credit

• Fund Operations

• Digital Services

• Equity Services

• Support

• Chief Accountant

Official Airline Partner


You can always register without a name using the TBA [To Be Announced] option. Please indicate TBA instead of the delegate name and 2 weeks prior to the event you are able to send the delegate name/s to booking[at]glceurope.com
While we are not happy to see you cancel your registration, we understand that “life happens” and other obligations come up. Our refund schedule is as follows:
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
In general no VAT is applied based on the Hungarian VAT law with the exception of individual payment [when you would like to pay from your own budget and not from the company’s budget] and for Hungarian companies where 27% VAT is applicable which is refundable at the end of the company’s fiscal year.
Our hospitality partners usually have options available for parking places, however it can change from event to event. If you would like to receive more information on parking please e-mail our colleague susanna.juhasz[at]glceurope.com.
We provide a conference documentation pack which includes: conference agenda, notes pages and attendee information. Soft copies of some of the presentation are available on USB-flash-drives for each delegate. You may bring your laptop, tablet or other mobile device so you are able to review the presentations while they are being presented. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones. We highly recommend you to bring along your business cards and a desire to learn from some of the industry’s leading experts.
The dress code is business casual. Feel free to leave the suits and ties at home this time. We do suggest you bring a sweater or dress in layers, as the conference room temperature may fluctuate.
Any of our staff members at the event will be delighted to help you. You can contact us for free via WhatsApp or Viber or any time over the phone or via e-mail or post.
  1. Get the timing right.
    Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture.
  2. Make a case for yourself
    When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
    1. Start by stating your accomplishments
    2. Show that you’re ready for more responsibility and eager to learn
    3. Describe:
    a) How this event will increase your productivity?
    b) How you will need less supervision
    c) How you can bring back the knowledge to the company
    4. Follow up
You might find free to attend events which are usually organized by a solution/service provider within the industry. Unlike at free to attend events, on a paid event you will find more diverse industry knowledge rather than presentations related to services or solutions.
In case you cannot attend for both days, you can always attend for just 1 day of the event. In this case we will send you all presentations of the 2 days. The participation fee is 70% of the original investment. In case you would like to attend the event for just 1 day please contact us on booking[at]glceurope.com
In case you are busy on 1 of the days, you certainly can split the 2 day conference with one of your colleague. All you need to do is send us an e-mail to booking[at]glceurope.com
We understand that not all senior-level professionals might be available on the dates. As the event is an annual event, most of the attendees try to postpone their engagements or send a small group from their teams to benefit from the conference.

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