Recent advances in human error management based on alertness creation dovetail seamlessly with holistic and coordinated approaches to risk management. This two day course covers the recent advances in understanding why people make physical and cognitive mistakes and what pro-active and proportionate steps can be taken to pro-actively manage that risk.
By the end of this MasterClass, the participants will:
• Have been introduced to a holistic model of thriving allowing an understanding of why ‘good work is good for you’ and what ‘good work’ is.
• Understand the full range of root causes of error from mistakes of strategic thinking, through missing opportunities to empower and create a strong positive culture … to simply tripping over.
• Understand that culture is behavior, behavior is culture and exactly why ‘culture is king’.
• Understand how the basic mechanics of creating a culture of excellence relate to the key habits of the most successful team leaders and team members …
• Understand how to measure and benchmark organizational wellbeing and safety culture to identify weak areas and track progress.
• Be introduced to the latest technologies for measuring the levels and causes of day to day alertness.
The style of the course is highly interactive. For example, an early flip chart exercise it to get the delegates to define excellent safety leadership in their own words. The output always proves close to 100% generic (see Day 2) and delegate’s own definitions of excellence will be referred back to frequently as the course progresses. Please note that the soft skills element of the course mirrors the content of the soon to be released NEBOSH qualification (well the scope Anker and Marsh wrote for and agreed with the Nebosh leadership. It’s currently with committees).
Case Study – CBRE Data Centers
CBRE Data Centre Solutions (DCS) is the leading provider of full-spectrum life cycle services to data centre owners, occupiers, and investors. DCS supports customers through consulting services, project management, and integrated data centre operations. A new approach to risk was needed to fully support the sustainable growth of a business specialising in highly critical environments. Adam Wilkinson has been developing the integrated risk model, taking a holistic view of risk to drive efficiency and increase employee buy in. By looking at aspects like operations, people, health, safety, wellbeing, commercial, and environmental risk collectively, significant advances have been made in the effectiveness of risk reduction. The DCS Human Factors Programme, which Adam will present as a case study, is an example of this joined up thinking which has bought tangible benefit to the business. Drawing inspiration from CBRE’s own implementation of ISO 45001, one of the first 10 companies in the world to do so, Wilkinson has developed a holistic risk model for data centre clients, based on operational risk management, a learning culture and management of human factors. A keen athlete, Wilkinson brought his knowledge of using nutrition, hydration and sleep to improve athletic performance to the course content. Applying these insights to managing fatigue and alertness in data centres, which are staffed 24 hours a day in climate-controlled conditions, gave the course an additional element alongside its focus on wellbeing, mindfulness and mental health.