Learning outcomes

Training Description


Training Introduction

This two day course is an introduction to the world of Business Continuity & Crisis Management. It is designed for newcomers on the subject of BCCM and who need to have a good understanding of this subject should the situation arise in their company. It provides the beginner with a basic knowledge and understanding of developing or maintaining a crisis management plan.

By the end of this MasterClass, the participants will:

• Analyse characteristics of Business Continuity & Crisis Management.
• Benefit from real life case studies/ best practices.
• Define the risks and threats to the reputation, its products & services.
• Discover a practical approach to how, why and when a crisis can happen to your organization and best to manage it.
• Develop an effective approach to Business Continuity & Crisis Management and how to manage it in your industry.
• Understand the urgency and technics to handle an incident before, during and after a crisis.
• Evaluate your companies current crisis management plan so you are prepared.

Training Schedule

Day one

  • 09:00 Registration, Welcome coffee

  • 09:15 Different types of crisis and how to handle them.

  • 10:15 Risk assessment in your business.

  • 11:15 Tea, Coffee, Networking

  • 11:30 Purpose of incident and Crisis

  • 12:15 Emergency Preparedness Plan.

  • 13:00 Luncheon

  • 14:00 Business Impact Analysis.

  • 15:30 Tea, Coffee, Networking

  • 15:45 Risk Communication & Leadership.

  • 17:00 End of day 1

Day two

  • 09:15 Tea, Coffee, Networking

  • 09:30 Crisis Management & Disaster Recovery.

  • 10:30 Emergency response and operations.

  • 11:00 Tea, Coffee, Networking

  • 11:15 Developing and implementation of effective crisis, incident and business continuity plans.

  • 12:00 Testing of the plans.

  • 12:45 Luncheon

  • 13:45 Pre Crisis & Post Crisis Management.

  • 15:00 Tea, Coffee, Networking

  • 15:15 Audit Process.

  • 16:15 End of day 2

Training Program

Request detailed Agenda - Business Continuity and Crisis Management MasterClass

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Get to know the Expert Trainer

Julian Woodall
Julian WoodallFreelance Health and Safety Training Consultant

Have been involved in heath and safety training and development since 2005 not only in the United Kingdom but also in the Middle East North Africa Region.
Have extensive experience in providing training and development solutions for a multitude of companies in the UK and GCC by advising them on the effectiveness of their training procedures,
but also carrying out business development within the MENA Region aimed at the oil, gas and petrochemical industry.

Qualified as a Remote Areas Medic from the Royal College of Surgeons of Edinburgh for Med-
icine in Remote Areas, have worked in Oman, Iraq, Nigeria ,UAE, Qatar, Algeria, Jordan, Nor-
way, China, Highlands of Scotland & Snowdonia providing medical support and health and safe-
ty training to a variety of clients in hostile environments such as mountain and desert regions.

These have included a multitude of companies from government departments to TV crews.
Have consulted on training and development to a multitude of companies from the telecommunications industry, airports, military, local government, specialised security industry,
construction industry, arborist, theatres & restaurants, tailoring their training to what they require.

Have consulted a number of training companies developing their organisa-tional and understanding of health and safety policies and behavioral safety. Liaised with training companies to design and develop bespoke training programmes and the establishment of a training budget.

Who should attend?

The BCCM course is best for Directors or anyone in the business who is involved with
the Emergency Response Team.

• Oil and gas
• Banking
• Telecommunications
• Security companies

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You can always register without a name using the TBA [To Be Announced] option. Please indicate TBA instead of the delegate name and 2 weeks prior to the event you are able to send the delegate name/s to booking[at]glceurope.com
While we are not happy to see you cancel your registration, we understand that “life happens” and other obligations come up. Our refund schedule is as follows:
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
In general no VAT is applied based on the Hungarian VAT law with the exception of individual payment [when you would like to pay from your own budget and not from the company’s budget] and for Hungarian companies where 27% VAT is applicable which is refundable at the end of the company’s fiscal year.
Our hospitality partners usually have options available for parking places, however it can change from event to event. If you would like to receive more information on parking please e-mail our colleague susanna.juhasz[at]glceurope.com.
We provide a conference documentation pack which includes: conference agenda, notes pages and attendee information. Soft copies of some of the presentation are available on USB-flash-drives for each delegate. You may bring your laptop, tablet or other mobile device so you are able to review the presentations while they are being presented. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones. We highly recommend you to bring along your business cards and a desire to learn from some of the industry’s leading experts.
The dress code is business casual. Feel free to leave the suits and ties at home this time. We do suggest you bring a sweater or dress in layers, as the conference room temperature may fluctuate.
Any of our staff members at the event will be delighted to help you. You can contact us for free via WhatsApp or Viber or any time over the phone or via e-mail or post.
  1. Get the timing right.
    Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture.
  2. Make a case for yourself
    When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
    1. Start by stating your accomplishments
    2. Show that you’re ready for more responsibility and eager to learn
    3. Describe:
    a) How this event will increase your productivity?
    b) How you will need less supervision
    c) How you can bring back the knowledge to the company
    4. Follow up
You might find free to attend events which are usually organized by a solution/service provider within the industry. Unlike at free to attend events, on a paid event you will find more diverse industry knowledge rather than presentations related to services or solutions.
In case you cannot attend for both days, you can always attend for just 1 day of the event. In this case we will send you all presentations of the 2 days. The participation fee is 70% of the original investment. In case you would like to attend the event for just 1 day please contact us on booking[at]glceurope.com
In case you are busy on 1 of the days, you certainly can split the 2 day conference with one of your colleague. All you need to do is send us an e-mail to booking[at]glceurope.com
We understand that not all senior-level professionals might be available on the dates. As the event is an annual event, most of the attendees try to postpone their engagements or send a small group from their teams to benefit from the conference.