Digital Banking Forum

On the Digital Banking Forum, the attendees will be presented with a number of sessions on today’s current issues and trends, industry best practices seeking to address common challenges, and knowledge-sharing opportunities. The goal of the conference is to uncover the insights of the most emerging topics.

Our expert speakers will provide an insight into their experiences throughout interesting keynote presentations, case studiesQ&A, networking sessions and interactive panel discussion.

This summit will have a strong focus on personalization and new digital business models, practical AI elements, customer data in the new era of open banking.

Key Takeaways

What participants say about our events:

“I find all presentations on the event of really high quality and there are many ideas for my business to take back home with me.”
Keith Hole - Head of SHEQW, M.T.S. Cleaning Services Ltd / United Kingdom
“These events are really good invested time. Interesting and empowering meetings with another people by sharing new ideas, news. I am looking at these events as a kind of looking into the future.”
Sebastian Bartels - Vice President, EMEA, Dekra Organisational Reliability Ltd. / Belgium
“So high quality for me to meet people who are interested in my beliefs and to spend focused time with them to make the sector better.”
Gary Keohane - International Health, Safety Manager, Enercon Service / Germany
“Satisfied and happy to find a chance to share my opinion with another people on this event.”
Timo Kronlöf - Co-Founder, NordSafety / Findland

Get insight into a GLC event

Get to know our renowned speakers

Become a speaker
Jurgen Vandenbroucke
Jurgen VandenbrouckeManaging Director
Ankur Dalal
Ankur DalalPrincipal Enterprise Architect
The Netherlands
David Gamboa
David GamboaGroup Digital Governance Head
Erste Group
Halim Memis, MBA
Halim Memis, MBADigital Banking, Mobile Payments&Card Payment Systems Executive
Simla Unal
Simla UnalHead of Marketing&Business Development
BNP Paribas
Robert Fischer
Robert FischerFirst Vice President
UniCredit Group
Jessica Reynoso Maciel
Jessica Reynoso MacielHead of Digital Innovation & Client Experience
Pedro Pinto Coelho
Pedro Pinto CoelhoChairman and Chief Executive at Banco BNI Europa
Banco BNI Europa
Sampsa Laine
Sampsa LaineFormer Executive Vice President, Head of Digital Banking
Yngvar Ugland
Yngvar UglandExecutive Vice President
NewTechLab DNB
Vanja Tokic
Vanja TokicGroup Community Lead & Agile Coach
Raiffeisen Bank International AG
Ritesh Jain
Ritesh JainCOO | CTO | Global Head of Digital Technology
United Kingdom
Klement Ahrensbach Rasmussen, PhD
Klement Ahrensbach Rasmussen, PhDHead of Strategy & Execution, Global Fraud Management
Danske Bank
Can Us
Can UsDirect Banking, Head of Digital Banking Channels
Joerg Bartussek
Joerg BartussekHead of Digital, Corporate Customers
Raiffeisen Bank International AG
Tomas Reytt
Tomas ReyttHead of Sales & Distribution Channels
Czech Republic
Swaminathan Mahalingam
Swaminathan MahalingamChief Architect
HSBC Kinetic
United Kingdom
Dana Niculescu
Dana NiculescuVP - Head of Digital Products Team
Deutsche Bank
Shridhar Dharne
Shridhar DharneDirector Digital Practices
Roy Gunnar Blommedal
Roy Gunnar BlommedalProduct Manager Credit Cards
Jorge Varela
Jorge Varela Global Digital Sales & Optimization Manager
Banco Santander
Sophie Guibaud
Sophie GuibaudChief Growth Officer
United Kingdom

Event schedule

Day one

  • 08:50 Greeting from the Project Lead

  • 08:55 Opening Remarks from the Chair

  • 09:00 The importance of mobile banking and key elements of running mobile banking successfully

  • 09:30 Digitalisation in context with a pandemic situation

  • 10:00 Let’s have a coffee

  • 10:10 Digital Transformation in Fraud Management: Opportunities and Challenges ahead

  • 10:40 Digitalization of a Corporate Bank

  • 11:10 Let’s get some fresh air – See you in 10 minutes

  • 11:50 Dare to talk the language of your customers?

  • 12:20 Evolution of Fintech related new age customer journey – How to integrate external partners?

  • 12:50 Luncheon & Networking

  • 13:50 The benefits of multiparty (banks-Fintech-tech) collaboration in Finance and data services

  • 14:20 The financial benefits of improving customer experience

  • 14:50 Stretch your arms and legs

  • 15:10 Panel Discussion – Leveraging Technology to gain deeper insights into customer base and new business opportunities

  • 15:40 Fusion of data science and agility

  • 16:10 Design thinking: Out-of-the-box approaches for today’s banking

  • 16:40 Closing Remarks from the Chair & Networking

  • 16:50 End of Day 1

Day two

  • 08:55 Opening Remarks from the Chair

  • 09:00 How building on world class digital infrastructure during times of crisis made the impossible possible

  • 09:30 Cloud solution: what are the main benefits for the bank and for the customers?

  • 10:00 Let’s have a coffee

  • 10:10 Is the industry transformation leading to banks becoming technology companies or only to using the new digital channels and methodologies?

  • 10:40 Digital transformation from a branch-heavy to a digital-first bank

  • 11:10 Let’s water the plants! Isn’t that a good way to stretch your arms and legs?

  • 11:20 Personalized Next Best Action: Strategic differentiator in data driven digital ecosystem

  • 11:50 How cognitive analytics tools help customers make smarter banking decisions

  • 12:20 Bank of the Future

  • 12:50 Luncheon & Networking

  • 13:50 Preserve the human touch in a digital investment process – building on behavioural finance findings

  • 14:20 Digitalizing different demographics: how to use data to ensure your digital proposition appeals to the young generation while remaining accessible for older customers

  • 14:50 Let’s get some fresh air

  • 15:20 Panel Discussion – How digital banking will foster collaboration and innovation between banks, vendors and fintechs?

  • 15:50 Staying relevant in the never-ending changes of the landscape

  • 16:20 Closing Remarks from the Chair & Networking

  • 16:30 End of Day 2

For detailed program download the agenda

Download detailed Agenda - Digital Banking Forum
Book now: +36 1 848 0560

6 more reasons to attend

What do others say about us?


“Both yourself and your colleagues have done
a great job in organizing and orchestrating
the whole event. Well done!”

Trainer | Speaker | Author


“Thank you for organizing such a great though
leadership and networking event. ”

Global Europe HR Director - RSA

Who will you meet?

SVPs, VPs, CEOs, Directors, Global Heads, Heads, Managers, Specialists


  • Digital & Mobile Banking
  • Corporate & Mobile Payments
  • Open Banking, Digital Wallets
  • Emerging Payments
  • Digital Engagement & Experience
  • Digital Transformation
  • Digital Channels
  • Customer-Centered Banking
  • Digital Business
  • FinTech
  • API & Open Innovation
  • Blockchain & DLT

Our Media Partners

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You can always register without a name using the TBA [To Be Announced] option. Please indicate TBA instead of the delegate name and 2 weeks prior to the event you are able to send the delegate name/s to booking[at]
While we are not happy to see you cancel your registration, we understand that “life happens” and other obligations come up. Our refund schedule is as follows:
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
In general no VAT is applied based on the Hungarian VAT law with the exception of individual payment [when you would like to pay from your own budget and not from the company’s budget] and for Hungarian companies where 27% VAT is applicable which is refundable at the end of the company’s fiscal year.
Our hospitality partners usually have options available for parking places, however it can change from event to event. If you would like to receive more information on parking please e-mail our colleague coordination[at]
We provide a conference documentation pack which includes: conference agenda, notes pages and attendee information. Soft copies of some of the presentation are available on USB-flash-drives for each delegate. You may bring your laptop, tablet or other mobile device so you are able to review the presentations while they are being presented. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones. We highly recommend you to bring along your business cards and a desire to learn from some of the industry’s leading experts.
The dress code is business casual. Feel free to leave the suits and ties at home this time. We do suggest you bring a sweater or dress in layers, as the conference room temperature may fluctuate.
Any of our staff members at the event will be delighted to help you. You can contact us for free via WhatsApp or Viber or any time over the phone or via e-mail or post.
A. Get the timing right.
Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture.

B. Make a case for yourself
When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
1. Start by stating your accomplishments
2. Show that you’re ready for more responsibility and eager to learn
3. Describe:
a) How this event will increase your productivity?
b) How you will need less supervision
c) How you can bring back the knowledge to the company
4. Follow up

You might find free to attend events which are usually organized by a solution/service provider within the industry. Unlike at free to attend events, on a paid event you will find more diverse industry knowledge rather than presentations related to services or solutions.
In case you cannot attend for both days, you can always attend for just 1 day of the event. In this case we will send you all presentations of the 2 days. The participation fee is 70% of the original investment. In case you would like to attend the event for just 1 day please contact us on booking[at]
In case you are busy on 1 of the days, you certainly can split the 2 day conference with one of your colleague. All you need to do is send us an e-mail to booking[at]
We understand that not all senior-level professionals might be available on the dates. As the event is an annual event, most of the attendees try to postpone their engagements or send a small group from their teams to benefit from the conference.

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