Loading Events
  • This event has passed.

Every year the Back Office Operations Forum attracts 100+ banking professionals from all over Europe, as it provides a unique networking platform to exchange knowledge and interact with peers from the industry.

This year, for the 5th times, the event will take place on the 16th and 17th of November in Berlin, Germany.

This summit will help you to understand how to compete in a digitalized world and the new players of the industry. Our expert speakers will provide an insight into their experiences throughout interesting keynote presentations, case studiesQ&A, networking sessions and interactive panel discussion.

In this highly competitive industry information is a key, so do not hesitate to attend our event and gain the knowledge from the leaders of the banking sector.

Hot topics

Event Schedule

Day one

  • 08:30 Registration & Networking with Welcome Coffee

  • 08:55 Greeting from the Project Lead & GLC Icebreaker Session

  • 09:05 Opening Remarks from the Chair

  • 09:10 Regulatory reforms and the role of back office

  • 09:50 No Country for Old Men – Open Banking and the API Economy

  • 10:30 Slot reserved for HSBC

  • 11:10 Tea, Coffee, Networking & Exhibits

  • 11:40 Reaching PSD2 and the aftermath. How can banks reach PSD2 compliance and evolve to harvest its possibilities by using infor mation technology in a world of fintechs and digital banking?

  • 12:20 Chatbot

  • 13:00 Luncheon & Networking

  • 14:00 Distributed Ledger Technology: Banque de France point of view

  • 14:40 Blockchain revolution

  • 15:20 Is there room for a trusted advisor in the digtal era – or is there a tipping point?

  • 16:00 Tea, Coffee, Networking & Exhibits

  • 16:30 How back office is impacting the digital customer experience?

  • 17:10 OPEN PANEL DISCUSSION What does true digital transformation mean for Back Office and Operations?

  • 17:50 Closing Remarks from the Chair

Day two

  • 08:30 Networking with Welcome Coffee

  • 08:50 Opening Remarks from the Chair

  • 09:00 Transforming AXA’s operations – successfully combining technology and change management

  • 09:40 The Nordea journey – transitioning the Shared Services to the next level in value and maturity

  • 10:20 Special Hints about Digitalisation Strategy augmented with real Business Cases from the Global Innovator

  • 11:00 Tea, Coffee, Networking & Exhibits

  • 11:20 Strategic considerations and practical implications of business process outsourcing

  • 12:00 Simplicity in banking

  • 12:40 Luncheon & Networking

  • 13:40 OPEN PANEL DISCUSSION How to achieve Operational Excellence?

  • 14:20 Setting up an innovative Target Operating Model (TOM) for a CEE banking group

  • 15:00 Case studies for different approaches

  • 15:40 Closing Remarks from the Chair

  • 15:45 Farewell Tea, Coffee, Networking

  • 16:15 End of Day 2

For detailed program request the agenda

Request detailed Agenda - 5th Annual Back Office Operations Forum

Get insight into a similar past event

Get to know our renowned speakers

Full speaker line-up & more information
Françoise Blondeel
Françoise BlondeelMember of the Management Board | Chief Corporate Officer
European Stability Mechanism
Audrey Metzger
Audrey MetzgerHead of Market Infrastructures Policy Division
Banque de France
Robert Fischer
Robert FischerFVP Head of Products & Process Simplification CEE Retail
UniCredit Group
Jozsef Nemeth
Jozsef NemethDeputy CEO
Online Ltd
Michel Stubbe
Michel StubbeHead of Financial Operations Services Division
European Central Bank
Jens Warkentin
Jens WarkentinChief Operations Officer
Michael van den Berg
Michael van den BergCE Lead Chief Operations Officer Corporate Banking E2E
The Netherlands

Who will you meet?

Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:

• Operations

• Back Office

• Clearing and Settlement

• Payment Systems

• Transaction Banking

• Cash Management

• Information Technology

• Operational Risk

• Organizational Development

• Human Resources

• Custody

• Network Management

• Securities

• Administration

• Compliance

• Business Development

• Client Development

• Sales & Relationship

• Product Development

• Financial Operations Services

• Funds Credit

• Fund Operations

• Digital Services

• Equity Services

• Support

• Chief Accountant

Interested in more event information?


>>> or see event details:

  • Past event videos
  • Speaker panel
  • Reasons to attend
  • Sponsors
  • Who will you meet
  • Media partners
  • Previous clients
  • Venue and travel information
  • Frequently Asked Questions