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Event schedule

Day one

  • 08:15 Welcome Coffee and Registration

  • 09:00 Follow up to the CEO Round table on Digitising Banking

     

  • 09:40 Strategies to Develop and Launch Financial Services in the Knowledge Era

  • 10:20 FinTech Trends

  • 11:00 Tea, Coffee, Networking & Exhibits

  • 11:30 Slot reserved for Online Business Technologies

  • 12:10 Fintech Policy in Europe: Making Regulation Fit for
    the Digital Age

  • 12:50 Luncheon & Networking

  • 13:50 Innovations and Banking 2025

  • 14:30 Robo Advice will be at the core of retail investing in the future

  • 15:10 Tea, Coffee, Networking & Exhibits

  • 15:40 Changing customer behavior and how we as ABN AMRO are adapting

  • 16:20 Platforms and channels – digitalization of universal banks

  • 17:00 How to digitize service? – Case Study from Intesa Sanpaolo

  • 17:40 Closing Remarks from the Chair & Networking

Day two

  • 08:15 Meet, Greet & Networking with Welcome Coffee

  • 09:00 The Future of Retail Banking

  • 09:40 New Entrants of the Banking Industry

  • 10:20 Delivering superior customer service & strategic
    brand partnerships

  • 11:10 Tea, Coffee, Networking & Exhibits

  • 11:30 Retail Banking at the Vanguard of Cyber Security

  • 12:10 George – Open Banking Platform

  • 13:50 Payment Innovations – Think Outside the Box?

  • 13:50 Payment Innovations – Think Outside the Box?

  • 14:30 Round Table Discussions: Innovation Lab

  • 15:10 Tea, Coffee, Networking & Exhibits

  • 15:40 Retail Banking Sales Tactics

  • 16:20 OPEN PANEL DISCUSSION: Technology Showcase

  • 17:50 Closing Remarks from the Chair & Farewell Networking

For detailed program request the agenda

Request detailed Agenda - 5th Annual Retail Banking Forum

Speakers

Become a speaker
Robert Wright
Robert Wright Chief Executive Officer
Raiffeisen Bank Kosovo
Kosovo
Don Randall
Don RandallCurrent Cyber Ambassador & Strategic Advisor / Former Chief Information Security Officer
Bank of England
United Kingdom
Ron Delnevo
Ron DelnevoExecutive Director – Europe
ATM Industry Association
United Kingdom
Roman Potemkin
Roman PotemkinCEO
Instabank
Russian Federation
More speakers

Who will you meet?

Member of the Board (MOB): Retail/Retail Banking/Consumer Banking etc., Chief Marketing Officers (CMO), Chief Commercial Officers (CCO), Chief Technology Officer (CTO), Chief Customer Experience Officer (CCEO), Chief Executive Officers (CEO), Chief Financial Officers (CFO), Chief Operations Officers (COO), Senior Vice Presidents (SVP), FVPs, EVPs, Vice Presidents, Managing Directors, Executive Directors, Directors, Leads, & Heads and General Managers, Senior Managers & Managers, OF:

  • Affluent Banking
  • Affluent Marketing
  • Bancassurance
  • Branch Automation
  • Branch Network
  • Branch Optimisation
  • Business Development
  • Channel Distribution
  • Channels Optimization
  • Multi-Channel
  • Credit Cards
  • Credit Products
  • CRM
  • Customer Engagement
  • Customer Experience
  • Customer Propositions
  • Customer Relationship
  • Customer Segmentation
  • Customer Value Management
  • Deposit Products
  • Product Development
  • Product Marketing
  • Digital Products
  • Digital Banking
  • Digital Channels
  • Direct Channels
  • Retail Banking
  • Mass Banking
  • Customer Banking
  • Affluent Banking
  • Mobile
  • DirectBanking
  • On-line Banking
  • Internet Banking
  • Electronic and Multi-channel Banking
  • Direct Marketing
  • Distribution
  • E-banking
  • Fraud Management
  • Innovation
  • Research & Innovation
  • Internal Communications
  • Internet Banking
  • Banking Applications
  • IT Security
  • Online Security
  • Marketing Strategy
  • Mass Market
  • Network Marketing
  • Strategic Marketing
  • Mobile Banking
  • Mortgages
  • Online Payments
  • Online-marketing
  • Retail Payments
  • Retail Analytics
  • Retail Insurance
  • Retail Risk
  • Retail Strategy
  • Sales Network
  • Segmentation
  • SME
  • Customer experience management
  • Customer Relationship
  • Customer Insight, Marketing
  • E-commerce
  • Business development
  • Transformation and Innovation
  • Product development
  • Payments
  • Applications
  • FinTechs
  • Startups

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