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The Banking sector is going through very turbulent times due the innovations on the market. Retail banks are trying to keep up with the new entrants of the market like challenger banks or FinTechs.

The competition is huge, but what can be the winning strategy? Is competing or cooperating can be the better solution? At our event you can at first hand the most innovative developments of the digital banking, get to know the most up-to-date Fintech trends and how they change the banking industry. Get to know the Robo Advise and debate if this can be the future of retail investing or human advisors continue their activities. Listen presentations from retail banking expert on payment innovations such as Bitcoin and Blockchain Technology, New Entrants of the banking Industry or delivering superior customer service.
Do not miss out 5th Annual Retail Banking Forum (#DigiTail) which provides you the opportunity to learn more about upcoming trends such as Artificial Intelligence (AI) in banking or Robotic Process Automation (RPA). Join our event and reap the benefit of meeting industry leaders, network with retail banking experts and listen high standard presentations followed by an interactive Q&A session.

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Event schedule

Day one

  • 08:15 Welcome Coffee and Registration

  • 09:00 Follow up to the CEO Round table on Digitising Banking

  • 09:40 Open Banking. How banks can meet the challenge of the changing environment of financial services?

  • 10:20 Tea, Coffee, Networking & Exhibits

  • 10:50 FinTech Trends

  • 11:30 Fintech Policy in Europe: Making Regulation Fit for the Digital Age

  • 12:10 Luncheon & Networking

  • 13:10 Innovations and Banking 2025

  • 13:50 Robo Advice will be at the core of retail investing in the future

  • 14:30 Tea, Coffee, Networking & Exhibits

  • 15:00 Panel Discussion – FinTechs vs. Banks

  • 15:40 Changing customer behavior and how we as ABN AMRO are adapting

  • 16:20 How to pay in Starbaks with Bitcoin

  • 17:10 Closing Remarks from the Chair & Networking

  • 17:10 End of the first day

Day two

  • 08:30 Meet, Greet & Networking with Welcome Coffee

  • 09:00 The Future of Retail Banking

  • 09:40 New Entrants of the Banking Industry

  • 10:20 Tea, Coffee, Networking & Exhibits

  • 10:50 How to digitize service? – Case Study from Intesa Sanpaolo

  • 12:10 Luncheon & Networking

  • 13:10 Round Table Discussions: Things you have to keep an eye on

  • 13:50 Platforms and channels – digitalization of universal banks

  • 14:30 Tea, Coffee, Networking & Exhibits

  • 15:00 Retail Banking Sales Tactics

  • 15:40 Api strategy

  • 16:20 Closing Remarks from the Chair & Farewell Networking

  • 16:30 End of the second day

For detailed program request the agenda

Request detailed Agenda - 5th Annual Retail Banking Forum


Become a speaker
Robert Wright
Robert Wright Chief Executive Officer
Raiffeisen Bank Kosovo
Megan Caywood
Megan CaywoodChief Platform Officer
Starling Bank
United Kingdom
Ron Delnevo
Ron DelnevoExecutive Director – Europe
ATM Industry Association
United Kingdom
Roman Potemkin
Roman PotemkinCEO
Russian Federation
More speakers

Who will you meet?

Member of the Board (MOB): Retail/Retail Banking/Consumer Banking etc., Chief Marketing Officers (CMO), Chief Commercial Officers (CCO), Chief Technology Officer (CTO), Chief Customer Experience Officer (CCEO), Chief Executive Officers (CEO), Chief Financial Officers (CFO), Chief Operations Officers (COO), Senior Vice Presidents (SVP), FVPs, EVPs, Vice Presidents, Managing Directors, Executive Directors, Directors, Leads, & Heads and General Managers, Senior Managers & Managers, OF:

  • Affluent Banking
  • Affluent Marketing
  • Bancassurance
  • Branch Automation
  • Branch Network
  • Branch Optimisation
  • Business Development
  • Channel Distribution
  • Channels Optimization
  • Multi-Channel
  • Credit Cards
  • Credit Products
  • CRM
  • Customer Engagement
  • Customer Experience
  • Customer Propositions
  • Customer Relationship
  • Customer Segmentation
  • Customer Value Management
  • Deposit Products
  • Product Development
  • Product Marketing
  • Digital Products
  • Digital Banking
  • Digital Channels
  • Direct Channels
  • Retail Banking
  • Mass Banking
  • Customer Banking
  • Affluent Banking
  • Mobile
  • DirectBanking
  • On-line Banking
  • Internet Banking
  • Electronic and Multi-channel Banking
  • Direct Marketing
  • Distribution
  • E-banking
  • Fraud Management
  • Innovation
  • Research & Innovation
  • Internal Communications
  • Internet Banking
  • Banking Applications
  • IT Security
  • Online Security
  • Marketing Strategy
  • Mass Market
  • Network Marketing
  • Strategic Marketing
  • Mobile Banking
  • Mortgages
  • Online Payments
  • Online-marketing
  • Retail Payments
  • Retail Analytics
  • Retail Insurance
  • Retail Risk
  • Retail Strategy
  • Sales Network
  • Segmentation
  • SME
  • Customer experience management
  • Customer Relationship
  • Customer Insight, Marketing
  • E-commerce
  • Business development
  • Transformation and Innovation
  • Product development
  • Payments
  • Applications
  • FinTechs
  • Startups

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