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The 7th Annual Back Office and Operational Excellence Forum will help guide you along your digital transformation journey to achieve operational excellence by providing key insights via expert talks. The participants can explore a broad range of current and future trends via case studies and interactive panel discussions. Among others, you can learn more about how to encourage digital culture, dissect customer journeys, why to be open to experimentation or how to find a balance between simplicity and trust.

Join us in Budapest, Hungary on 21st & 22nd of November to get inspired, exchange information and network with experts from all across the world.

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Event Schedule

Day one

  • 08:00 Registration & Networking with Welcome Coffee

  • 08:30 Greeting from the Project Lead & GLC Icebreaker Session

  • 08:45 Opening Remarks from the Chair

  • 09:00 Simplicity vs complexity in banking

  • 09:40 Culture of Excellence: Transforming into the next generation of OPEX

  • 10:20 Tea, Coffee, Networking & Exhibits

  • 10:50 Scaling Digital Transformation – Where can it go wrong?

  • 11:30 Operational Excellence – the impact on the workforce

  • 12:10 Leadership: The culture of Digital Transformation

  • 12:50 Luncheon & Networking

  • 13:50 People before processes – fighting side effects of Lean Six Sigma and other mantras

  • 14:30 Building digital platforms in the bank: VR and Voice assistant

  •  15:10 Tea, Coffee, Networking & Exhibits

  • 15:40 Smart process robotization: how to deploy fast

  • 16:20 Video Banking solution for SMEs

  • 17:00 Scaling Automation Journey in Back Office Operations

  • 17:40 Closing Remarks from the Chair

  • 17:50 End of Day 1

  • Evening Program

Day two

  • 08:00 Meet, Greet & Networking with Welcome Coffee

  • 08:45 Opening Remarks from the Chair

  • 09:00 The Power of Process

  • 09:40 Regulation, Convergence and Ownership (governance challenges in a changing landscape)

  • 10:20 Tea, Coffee, Networking & Exhibits

  • 10:50 Settlement Risk: A Capital Problem

  • 11:30 Influence of Data and Technology on Transformation and Customer Experience

  • 12:10 Understanding client needs in the digital world. Focus: insurance

  • 12:50 Luncheon & Networking

  • 13:50 FinTech: A Central Bank View

  • 14:30 Digital Workforce: The future of talent in banking

  • 15:10 Open Panel Discussion – Journey to operational excellence

  • 15:50 Closing Remarks from the Chair

  • 16:00 Farewell Tea, Coffee & Networking

  • 16:30 End of Day 2

For detailed program request the agenda

Request detailed Agenda - 7th Annual Back Office and Operational Excellence Forum

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Valued Speakers

Full speaker line-up & more information
Jukka Salonen
Jukka SalonenChief Portfolio Officer
Deepak Subbarao
Deepak SubbaraoLean and Digital Transformation Lead
Zurich Insurance Group
Sergey Lukashkin
Sergey LukashkinDigital Transformation Director
Pawel Jemiol
Pawel JemiolHead of Operations Department
Neil Walker
Neil WalkerFormer Head of RBS
Vartul Mittal
Vartul MittalTechnology & Innovation Specialist
Tim Wickens
Tim WickensHead of FI Credit Policy, Product and Oversight Corporate & Financial Institutions Credit
Lloyds Banking Group
United Kingdom
Zoltán Szilárd Pápay
Zoltán Szilárd PápayHead of Market Management

Who will you meet?

Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:

• Operations

• Back Office

• Clearing and Settlement

• Payment Systems

• Transaction Banking

• Cash Management

• Information Technology

• Operational Risk

• Organizational Development

• Human Resources

• Custody

• Network Management

• Securities

• Administration

• Compliance

• Business Development

• Client Development

• Sales & Relationship

• Product Development

• Financial Operations Services

• Funds Credit

• Fund Operations

• Digital Services

• Equity Services

• Support

• Chief Accountant

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