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The 7th Annual Back Office and Operational Excellence Forum will help guide you along your digital transformation journey to achieve operational excellence by providing key insights via expert talks. The participants can explore a broad range of current and future trends via case studies and interactive panel discussions. Among others, you can learn more about how to encourage digital culture, dissect customer journeys, why to be open to experimentation or how to find a balance between simplicity and trust.

Join us in Budapest, Hungary on 21st & 22nd of November to get inspired, exchange information and network with experts from all across the world.

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Event Schedule

Day one

  • 08:15 Registration & Networking with Welcome Coffee

  • 08:40 Greeting from the Project Lead & GLC Icebreaker Session

  • 08:50 Opening Remarks from the Chair

  • 09:00 Simplicity vs complexity in banking

  • 09:40 Operational Excellence – the impact on the workforce

  • 10:20 Tea, Coffee, Networking & Exhibits

  • 10:50 Landing transformational change

  • 11:30 Modern Digital Solutions on Traditional Platforms

  • 12:10 Leadership: The culture of Digital Transformation

  • 12:50 Luncheon & Networking

  • 13:50 People before processes – fighting side effects of Lean Six Sigma and other mantras

  • 14:30 Building digital platforms in the bank: VR and Voice assistant

  •  15:10 Tea, Coffee, Networking & Exhibits

  • 15:40 Smart process robotization: how to deploy fast

  • 16:20 Scaling Automation Journey in Back Office Operations

  • 17:00 Emerging Trends in the financial services industry – Back office and Operational excellence!

  • 17:40 Closing Remarks from the Chair

  • 17:50 End of Day 1

  • 18:00 Networking Drinks Reception

Day two

  • 08:00 Meet, Greet & Networking with Welcome Coffee

  • 08:25 Opening Remarks from the Chair

  • 08:30 The Power of Process

  • 09:10 The FinTech strategy of Magyar Nemzeti Bank (the central bank of Hungary)

  • 09:50 Regulation, Convergence and Ownership (governance challenges in a changing landscape)

  • 10:30 Tea, Coffee, Networking & Exhibits

  • 11:00 Settlement Risk: A Capital Problem

  • 11:40 Influence of Data and Technology on Transformation and Customer Experience

  • 12:20 Understanding client needs in the digital world. Focus: insurance

  • 13:00 Luncheon & Networking

  • 14:00 Digital Workforce: The future of talent in banking

  • 14:40 Offshoring Custody Operations, Reflections on a 10 year project

  • 15:20 Closing Remarks from the Chair

  • 15:30 Farewell Tea, Coffee and Networking

  • 16:00 End of DAY 2

For detailed program request the agenda

Request detailed Agenda - 7th Annual Back Office and Operational Excellence Forum

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Valued Speakers

Full speaker line-up & more information
Jukka Salonen
Jukka SalonenChief Portfolio Officer
Davor Gašparac
Davor GašparacHead of Group Corporates Division
Erste Group IT International
Vinita Ramtri
Vinita Ramtri Head of Controls Automation
United Kingdom
Sergey Lukashkin
Sergey LukashkinDigital Transformation Director
Pawel Jemiol
Pawel JemiolHead of Operations Department
Tim Wickens
Tim WickensHead of FI Credit Policy, Product and Oversight Corporate & Financial Institutions Credit
Lloyds Banking Group
United Kingdom
Zoltán Szilárd Pápay
Zoltán Szilárd PápayHead of Market Management

Who will you meet?

Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:

• Operations

• Back Office

• Clearing and Settlement

• Payment Systems

• Transaction Banking

• Cash Management

• Information Technology

• Operational Risk

• Organizational Development

• Human Resources

• Custody

• Network Management

• Securities

• Administration

• Compliance

• Business Development

• Client Development

• Sales & Relationship

• Product Development

• Financial Operations Services

• Funds Credit

• Fund Operations

• Digital Services

• Equity Services

• Support

• Chief Accountant

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