Loading Events
  • This event has passed.

On the 6th Annual Back Office Operations Forum, the attendees will be presented with a number of sessions on today’s current issues and trends, industry best practices seeking to address common challenges, and knowledge-sharing opportunities. The goal of the conference is to uncover the insights of the most emerging topics.

Our expert speakers will provide an insight into their experiences throughout interesting keynote presentations, case studiesQ&A, networking sessions and interactive panel discussion.

This summit will have a strong focus on Regulatory challenges, PSD 2, GDPR and also on Digital TransformationBlockchain & other technologies.

We look forward to welcoming you this time in Amsterdam!

Hot topics

Event Schedule

Day one

  • 08:15 Registration & Networking with Welcome Coffee

  • 08:40 Greeting from the Project Lead & GLC Icebreaker Session

  • 08:50 Opening Remarks from the Chair

  • 09:00 Current regulatory developments and how to address them

  • 09:40 Supporting organisational change through cultural and behavioural transformation

  • 10:20 Tea, Coffee & Networking

  • 10:50 How to react to PSD2 as a bank? A practical guide to help in implementing the changes.

  • 11:30 GDPR Reality Check for Back-office Technologies

  • 12:10 Back-office operations efficiency through scale, automation and enforcing demand-based service model

  • 12:50 Luncheon & Networking

  • 13:50 Robotics Alive


  •  15:10 Tea, Coffee & Networking

  • 15:40 OPEN PANEL DISCUSSION – Back Office Transformation

  • 16:20 Planning and Execution, the first 100 days of a BPM CoE

  • 17:00 Human error – the impact on customer value

  • 17:40 Closing Remarks from the Chair

  • 17:45 End of Day 1

  • 18:00 – 19:00 Cocktail Reception

Day two

  • 08:30 Meet, Greet & Networking with Welcome Coffee

  • 08:55 Opening Remarks from the Chair

  • 09:00 Trends in Sourcing and Procurement

  • 09:40 Experience based insights on how to manage risk and controls in the back office operations

  • 10:20 Handling the Challenges of Blockchain

  • 11:00 Tea, Coffee & Networking

  • 11:30 The potential of machine learning: a spotlight on use cases

  • 12:10 Operational Excellence – My personal journey

  • 12:50 Luncheon & Networking

  • 13:50 Change Management as a Game of Thrones episode

  • 14:30 From Group Operations to Customer Service Delivery

  • 15:10 How to simplify banking products, processes, systems, organizations to enhance customer satisfaction, cost reduction & efficient operations?

  • 15:50 Closing Remarks from the Chair

  • 16:00 Farewell Tea, Coffee & Networking

  • 16:30 End of Day 2

For detailed program request the agenda

Request detailed Agenda - 6th Annual Back Office Operations Forum

Get insight into a similar past event

Get to know our renowned speakers

Full speaker line-up & more information
Prashant Bhanushali
Prashant BhanushaliVice President
Credit Suisse
József Németh
József NémethDeputy CEO
Online Business Technologies
Saskia van der Horst
Saskia van der HorstSenior Change Manager, Vice President Finance Reinsurance
Swiss RE
Björn Welander
Björn WelanderHead of Securities & Wealth Operations
Udo Milkau
Udo MilkauChief Digital Officer, Transaction Banking
Angel Serrano
Angel SerranoHead of Data Science
Santander UK
United Kingdom
Dorothea Sztopko
Dorothea SztopkoCOO
Klaas van der Laan
Klaas van der LaanSenior Vice President IT
The Netherlands

Who will you meet?

Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:

• Operations

• Back Office

• Clearing and Settlement

• Payment Systems

• Transaction Banking

• Cash Management

• Information Technology

• Operational Risk

• Organizational Development

• Human Resources

• Custody

• Network Management

• Securities

• Administration

• Compliance

• Business Development

• Client Development

• Sales & Relationship

• Product Development

• Financial Operations Services

• Funds Credit

• Fund Operations

• Digital Services

• Equity Services

• Support

• Chief Accountant

Interested in more event information?


>>> or see event details:

  • Past event videos
  • Speaker panel
  • Reasons to attend
  • Sponsors
  • Who will you meet
  • Media partners
  • Previous clients
  • Venue and travel information
  • Frequently Asked Questions