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On the Digital Banking Forum, the attendees will be presented with a number of sessions on today’s current issues and trends, industry best practices seeking to address common challenges, and knowledge-sharing opportunities. The goal of the conference is to uncover the insights of the most emerging topics.
Our expert speakers will provide an insight into their experiences throughout interesting keynote presentations, case studiesQ&A, networking sessions and interactive panel discussion.
This summit will have a strong focus on personalization and new digital business models, practical AI elements, customer data in the new era of open banking.

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Full speaker line-up & more information
Ritesh Jain
Ritesh JainCOO | CTO | Global Head of Digital Technology
United Kingdom
David Gamboa
David GamboaGroup Digital Governance Head
Erste Group
Halim Memis, MBA
Halim Memis, MBADigital Banking, Mobile Payments&Card Payment Systems Executive
Joerg Bartussek
Joerg BartussekHead of Digital, Corporate Customers
Raiffeisen Bank International AG
Klement Ahrensbach Rasmussen, PhD
Klement Ahrensbach Rasmussen, PhDHead of Strategy & Execution, Global Fraud Management
Danske Bank
Pedro Pinto Coelho
Pedro Pinto CoelhoChairman and Chief Executive at Banco BNI Europa
Banco BNI Europa
Jessica Reynoso Maciel
Jessica Reynoso MacielHead of Digital Innovation & Client Experience
Tomas Reytt
Tomas ReyttHead of Sales & Distribution Channels
Czech Republic

Event schedule

Day one

  • 08:50 Greeting from the Project Lead

  • 08:55 Opening Remarks from the Chair

  • 09:00 The importance of mobile banking and key elements of running mobile banking successfully

  • 09:30 Digitalisation in context with a pandemic situation

  • 10:00 Let’s have a coffee

  • 10:10 Digital Transformation in Fraud Management: Opportunities and Challenges ahead

  • 10:40 Digitalization of a Corporate Bank

  • 11:10 Let’s get some fresh air – See you in 10 minutes

  • 11:50 Dare to talk the language of your customers?

  • 12:20 Evolution of Fintech related new age customer journey – How to integrate external partners?

  • 12:50 Luncheon & Networking

  • 13:50 The benefits of multiparty (banks-Fintech-tech) collaboration in Finance and data services

  • 14:20 The financial benefits of improving customer experience

  • 14:50 Stretch your arms and legs

  • 15:10 Panel Discussion – Leveraging Technology to gain deeper insights into customer base and new business opportunities

  • 15:40 Fusion of data science and agility

  • 16:10 Design thinking: Out-of-the-box approaches for today’s banking

  • 16:40 Closing Remarks from the Chair & Networking

  • 16:50 End of Day 1

Day two

  • 08:55 Opening Remarks from the Chair

  • 09:00 How building on world class digital infrastructure during times of crisis made the impossible possible

  • 09:30 Cloud solution: what are the main benefits for the bank and for the customers?

  • 10:00 Let’s have a coffee

  • 10:10 Is the industry transformation leading to banks becoming technology companies or only to using the new digital channels and methodologies?

  • 10:40 Digital transformation from a branch-heavy to a digital-first bank

  • 11:10 Let’s water the plants! Isn’t that a good way to stretch your arms and legs?

  • 11:20 Personalized Next Best Action: Strategic differentiator in data driven digital ecosystem

  • 11:50 How cognitive analytics tools help customers make smarter banking decisions

  • 12:20 Bank of the Future

  • 12:50 Luncheon & Networking

  • 13:50 Preserve the human touch in a digital investment process – building on behavioral finance findings

  • 14:20 Digitalizing different demographics: how to use data to ensure your digital proposition appeals to the young generation while remaining accessible for older customers

  • 14:50 Let’s get some fresh air

  • 15:20 Panel Discussion – How digital banking will foster collaboration and innovation between banks, vendors and fintechs?

  • 15:50 Staying relevant in the never-ending changes of the landscape

  • 16:20 Closing Remarks from the Chair & Networking

  • 16:30 End of Day 2

For detailed program download the agenda

Download detailed Agenda - Digital Banking Forum

Who will you meet?

SVPs, VPs, CEOs, Directors, Global Heads, Heads, Managers, Specialists


  • Digital & Mobile Banking
  • Corporate & Mobile Payments
  • Open Banking, Digital Wallets
  • Emerging Payments
  • Digital Engagement & Experience
  • Digital Transformation
  • Digital Channels
  • Customer-Centered Banking
  • Digital Business
  • FinTech
  • API & Open Innovation
  • Blockchain & DLT

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