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Training Overview

Operations management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient – in terms of using as little resource as possible – and effective in terms of meeting customer requirements. It is concerned with managing the process that transforms inputs (in the forms of materials, information, labour and energy) into outputs (in the form of goods and services) to deliver outcomes for the company and the customer. To perform this function effectively, Operations Managers have a number of responsibilities, for example:
• Aligning the operation’s strategy with the company strategy;
• Deploying the operations strategy;
• Designing the company’s services and processes;
• Planning & controlling the operation.
In addition, Operations Managers have a responsibility to improve the performance of operations: continuous improvement is the focus on improving quality and reducing costs.

Learning outcomes: 

By the end of the programme delegates will be able to:
• Outline the approach for aligning the operation to meet the needs and expectations of the customer both internal and external;
• Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes;
• Describe a number of approaches to improve the effectiveness of the human resource;
• Outline alternative organisational structures to deliver improved customer service while delivering greater efficiencies.

Who should attend? 

It is not only operations managers who run back office operations in the Finance Sector, all managers in all parts of the business run some form of operation, for example: a finance manager’s operation processes invoices and other financial transactions, an HR manager’s operation processes recruitment and training courses, so, if you are responsible for the management of processes then you are an operations manager. This course will be of interest to all managerial levels: senior, middle and first-line managers.


Alan Power
Alan PowerManaging Director at MPOWER (UK) Ltd

Download the Agenda

Download detailed Agenda - Operations Improvement in the Finance Sector MasterClass