Have you attended a course recently? If so, what do you remember? Most of the trainings are done to comply, rather than to be effective…
How to do it?
- Define the purpose of the training and the audience. Is it for new employees or existing ones? Are third parties going to be part of it? Is it a new theme or something general the company needs to review? Upon it, design the material. Avoid gathering a mix of groups if it’s a specific topic; nobody wants to attend issues they won’t applied.
- Apply a risk based approach to your training plan. Example: which areas or job posts are more vulnerable to fraud?
- Include examples; not only theory. Start with the basic and then give the audience a few minutes to solve it. “What would you do, if…” This way what you are saying will be practiced. Even better: divide the audience in groups so they can have the trainer’s and other peer’s feedback.
- Use easy-common language as well as examples for it. Connect with the audience with something common in their lives. No one wants to hear repeating the definition of the dictionary or spending time reading each slide.
- Include emotion! Make it fun with games, quizzes; add color and images to your presentation. Something that the content of the material stays in people’s mind.
- Don’t forget to update it according to new regulations or the results of audits or reviews.
- Make sure the trainer has the skill to deliver the content correctly (knows it plus has all relevant information), is enthusiastic and engaging. You don’t want to see people falling asleep or getting more confused than before the session!
Keep in mind: something that is not understood won’t be followed. People understand with reasons rather than impositions. So, make training effective!
By Mónica Ramírez Chimal, Partner of Asserto RSC, Mexico City