Learning outcomes

Course Overview and Methodology

In a highly competitive work environment, it is more important than ever to be efficient and effective in your day-to-day activities, both personally and in your team and wider organisation. Having an effective toolset of management techniques to help you make the most of your time and resources is key to maximising your performance and managing your work-life-balance. This masterclass will provide an overview of some of the most useful tools and techniques that you can use and apply on a daily basis – both at home and at work. The overriding core principle of all the tools that we will cover is one of ‘plan-do-review’, and we will apply this principle throughout the course. It will therefore be necessary for you to do some thinking and preparation before the course, focusing on your current work and life challenges, in order to get the maximum benefit from the course. Likewise, after the course you should schedule in some personal time to reflect and review the course and think about how you will apply your learning. Preparatory instructions will be provided before the course and the preparatory activities will take no more than 3 hours of your time. During the course, emphasis will be given to applying the tools in practice, so that you can try out and test each of the tools for yourself and see which of the tools you will find most helpful. This course will be highly interactive with plenary and group discussions and exercises; and time set aside for Questions & Answers and review to help you achieve your learning objectives.

This course will provide you with 12 of the most effective management tools to help improve your personal and team effectiveness. The tools are simple to understand, and a key part of the course is for you to try out the tools and apply them to your own personal situation. This practical application of the tools helps cement your learning and gives you the confidence to apply the tools every day after you have completed the course.

The course methodology follows a consistent pattern of:

  • Tool introduction and explanation
  • Participants apply and discuss the tool
  • Plenary review and questions

Key Takeaways

  • Understanding the core principle of ‘plan-do-review’ cycles
  • Understanding and testing a number of different approaches to planning
  • Understanding and testing tools for managing meetings, managing staff and giving feedback
  • Understanding and testing tools for conducting effective reviews and reflection

Training Schedule

Day one

Developing the Risk based audit role

  • 08:30 Registration

  • 09:00 Introduction

  • 09:30 Effective Meeting Management

  • 10:30 7 Step Feedback

  • 11:00 Tea, Coffee & Networking

  • 11:15 Challenge & Support Matrix

  • 12:00 Urgent versus Important Planning

  • 12:45 Luncheon & Networking

  • 13:45 ABCD Reviews

  • 14:45 Team Charters (continued after refreshments)

  • 15:00 Tea, Coffee & Networking

  • 15:45 Backcast Planning

  • 16:30 Review, Questions & Answers

  • 17:00 End of Day 1

Day two

Auditing Complex business processes

  • 8:30 Recap on Day 1 and Planning for Day 2

  • 09:30 Measures of Success Planning

  • 10:30 Risk Management Planning
    (continued after refreshments)

  • 11:00 Tea, Coffee & Networking

  • 11:45 RACI

  • 12:45 Luncheon & Networking

  • 13:45 Stakeholder Mapping

  • 14:45 PPPP Reviews
    (continued after refreshments)
    selected by the delegates

  • 15:00 Tea, Coffee & Networking

  • 16:00 Review, Questions & Answers – and planning for personal review session

  • 17:00 END OF DAY 2

Training Program

Download detailed Agenda - Personal Effectiveness Tools MasterClass

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Get to know the Expert Trainer

Graham Dalton
Graham DaltonGlobal Organisational Design Consultant, Trainer & Coach

Graham Dalton is widely recognised as one of the most experienced global organisational design practitioners. Graham has over 20 years’ experience (well over 12,000 hours of client facing organisational design project delivery), delivering over 100 projects with more than 50 different clients. Graham has worked across the private, public and voluntary sectors in a full range of different industries, guiding and facilitating Chief Executives and their top teams in their strategic organisational design assignments. Graham specialises in strategic organisational design, including: senior stakeholder engagement; As-Is assessment; option design and evaluation; co-designing the optimal model for the client’s needs; top team restructuring; governance
arrangements; and testing, clarifying, refining and defining the new structure, roles and responsibilities.

Graham also works with two of the very best global thinkers and theorists in organisational design: Andrew Campbell (at Ashridge Management Schools Advanced Organisational Design Practitioners Course); and Dr Naomi Stanford (supporting one of the ‘big four’ consultancy houses in developing their organisational design practitioners and approach).

Graham has a BS c Degree in Pharmaceutical Science and a Diploma in Sports Psychology. After 15 years working in senior operations leadership roles for a blue-chip company, Graham moved to PricewaterhouseCoopers where he initially focused on developing their Change Management and Benefits Realisation methodologies and practices. Having been promoted to Director, Graham spent the next 12 years developing and delivering PwC’s global organisational design methodology. This included training PwC’s organisational design practitioners across the globe including: the UK; Europe; the Middle East; Africa and America. Since leaving PwC in 2016, Graham has worked as an Independent Management Consultant, Trainer & Coach. Graham also has a Non-Executive Director role for the Department of Justice in Northern Ireland.

Who should attend?

This course is designed for everyone who wants to be more effective in their work and home life – both in managing themselves and in managing others. This course is aimed at junior and middle managers who are looking to develop their skillsets, progress in their career and achieve their life goals.
Participants should already have some practical experience of managing others and working in a corporate environment.

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Hotel Location

Hilton Vienna Plaza
Schottenring 11, 1010 Wien, Austria

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You can always register without a name using the TBA [To Be Announced] option. Please indicate TBA instead of the delegate name and 2 weeks prior to the event you are able to send the delegate name/s to booking[at]glceurope.com
While we are not happy to see you cancel your registration, we understand that “life happens” and other obligations come up. Our refund schedule is as follows:
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
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We provide a conference documentation pack which includes: conference agenda, notes pages and attendee information. Soft copies of some of the presentation are available on USB-flash-drives for each delegate. You may bring your laptop, tablet or other mobile device so you are able to review the presentations while they are being presented. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones. We highly recommend you to bring along your business cards and a desire to learn from some of the industry’s leading experts.
The dress code is business casual. Feel free to leave the suits and ties at home this time. We do suggest you bring a sweater or dress in layers, as the conference room temperature may fluctuate.
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  1. Get the timing right.
    Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture.
  2. Make a case for yourself
    When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
    1. Start by stating your accomplishments
    2. Show that you’re ready for more responsibility and eager to learn
    3. Describe:
    a) How this event will increase your productivity?
    b) How you will need less supervision
    c) How you can bring back the knowledge to the company
    4. Follow up
You might find free to attend events which are usually organized by a solution/service provider within the industry. Unlike at free to attend events, on a paid event you will find more diverse industry knowledge rather than presentations related to services or solutions.
In case you cannot attend for both days, you can always attend for just 1 day of the event. In this case we will send you all presentations of the 2 days. The participation fee is 70% of the original investment. In case you would like to attend the event for just 1 day please contact us on booking[at]glceurope.com
In case you are busy on 1 of the days, you certainly can split the 2 day conference with one of your colleague. All you need to do is send us an e-mail to booking[at]glceurope.com
We understand that not all senior-level professionals might be available on the dates. As the event is an annual event, most of the attendees try to postpone their engagements or send a small group from their teams to benefit from the conference.

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