4th Annual Retail Banking Forum

2-3 June 2016

Sofitel Budapest Chain Bridge Hotel
Budapest – Hungary

“It was an absolute pleasure to attend the Retail Banking Forum. It was all professionally organised and managed and the speakers were varied and interesting.”
VP, Barclays – United Kingdom
“The event was very nice and I would sum up as ‘current’. Interesting and surprisingly young audience and a well organised conference. Would recommend it for strategic and technical interested people.”
Global Head, Nordea Bank – Denmark
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Event abstract

Today’s macroeconomic challenges forced banks to change and adjust their strategy in retail lending. In recent years the growth rate of retail banking slowed rapidly with ever-changing economy which radically changed the situation on the world financial markets.

In a competitive environment, the struggle for customers’ acquisition and retention imposes increased requirements for banks in general and development of strategies of retail banking.

With the light of the growing number of the new technologies, niches and opportunities– now is the time to make a breakthrough and become the market leader.

The conference will be focusing on what banking products and services are currently in demand, which sales channels are the most efficient, which methods of promotion of banking products are more successful, an insight from the regulators on best ways of rules implementation, how to attract new customers and retain existing ones. Participants can get familiar with the new digital banking solution and mobile payment innovations.

Hot topics



European Banking Statistics and Trends – the Good and Bad

Financial education as a viral loop for customer acquisition

The Role of a Customer Relationship Business

Bank Lenders versus Alternative Lenders


Banking Go Digital

The Role of FinTechs – A Hazard for Retail Banking?

The Future Outlook of  Branch Banking

Reaching Executional Excellence


More speakers
Robert Wright
Robert Wright Chief Executive Officer
Raiffeisen Bank Kosovo
Robert has over 30 years of banking experience in the UK and overseas. Since 2000 he has been in international banking starting with Al Rajhi Bank in Saudi Arabia from 2000 to 2004 followed by Raiffeisen Bank in Albania for over 5 years. In Raiffeisen Bank Albania he was the Board Member responsible for Retail Banking and since June 2009 he has been at Raiffeisen Bank Kosovo as Chief Executive Officer. He is also Chairman of the Kosovo Bankers Association and President of the Kosovo Corporate Social Responsibility (CSR) Network
In addition to normal retail banking business his work experience in the last 10 – 12 years has also focused on areas such as change management, the improvement of internal cultures and the creation of excellent customer service. Corporate Social Responsibility has also been a high priority.
He is married with 3 grown up children and has a keen interest in sport, travel and renovating his French house.
Ron Delnevo
Ron DelnevoExecutive Director – Europe
ATM Industry Association
United Kingdom
Originally from Edinburgh in Scotland, Ron Delnevo has lived in London for many years. After gaining experience at Board level at a number of companies, Ron created UK Independent ATM Deployer Bank Machine in 2003.He led the company until 2012, delivering industry-leading customer service and double-digit annual revenue growth . During that time, Ron actively participated in several LINK committees, taking a particular interest in improving financial inclusion and innovation. Having served as a Director of the UK Payments Council for 3 years and Chair of the European Board of the ATM Industry Association for four years, in March 2014 Ron took up the role of Executive Director Europe for the ATMIA. Ron has a special focus on supporting choice in payment methods and is a recognised European thought leader on that subject.
Ron takes a keen interest in politics and economics, is a Trustee of Citizens Advice , enjoys travel and loves sport, especially his beloved Heart of Midlothian Football Club.
Don Randall
Don RandallCurrent Cyber Ambassador & Strategic Advisor / Former Chief Information Security Officer
Bank of England
United Kingdom
Don Randall served with the City of London Police from 1969-1995, with specific emphasis on fraud and counter terrorism. He spent four years as Deputy Head of the Fraud Squad and three years in Operational Support Department. Don was Managing Director at JPMorgan Chase from 1995. In August 2008, Don assumed the role of Head of Security at the Bank of England and in November 2013 Don was appointed as the Bank’s first Chief Information Security Officer. In February 2015, Don moved to a consultative position with the Bank as their Cyber Ambassador.

Don is chairman of the ‘Sister Banks’, City of London Crime Prevention Association and ‘Project Griffin’ and a member of the City of London Crime Disorder Reduction Panel. He is also a member of the London First Security Advisory Board, Executive Member of the London Resilience Board and Chairman of the London Resilience Business Sector Panel.

Roman Potemkin
Roman PotemkinCEO
Russian Federation
Roman Potemkin (Instabank, CEO & Founder), MBA. Since 2006 Roman has been involved heavily in multiple mobile banking related projects. Projects include the launch of MFM Solution (2bln+ banking SMS per month), IDA mobile (30+ mobile banking solutions), Instabank (one of the first social mobile banks).

Who will you meet?

Member of the Board (MOB): Retail/Retail Banking/Consumer Banking etc., Chief Marketing Officers (CMO), Chief Commercial Officers (CCO), Chief Technology Officer (CTO), Chief Customer Experience Officer (CCEO), Chief Executive Officers (CEO), Chief Financial Officers (CFO), Chief Operations Officers (COO), Senior Vice Presidents (SVP), FVPs, EVPs, Vice Presidents, Managing Directors, Executive Directors, Directors, Leads, & Heads and General Managers, Senior Managers & Managers, OF:

  • Affluent Banking
  • Affluent Marketing
  • Bancassurance
  • Branch Automation
  • Branch Network
  • Branch Optimisation
  • Business Development
  • Channel Distribution
  • Channels Optimization
  • Multi-Channel
  • Credit Cards
  • Credit Products
  • CRM
  • Customer Engagement
  • Customer Experience
  • Customer Propositions
  • Customer Relationship
  • Customer Segmentation
  • Customer Value Management
  • Deposit Products
  • Product Development
  • Product Marketing
  • Digital Products
  • Digital Banking
  • Digital Channels
  • Direct Channels
  • Retail Banking
  • Mass Banking
  • Customer Banking
  • Affluent Banking
  • Mobile
  • DirectBanking
  • On-line Banking
  • Internet Banking
  • Electronic and Multi-channel Banking
  • Direct Marketing
  • Distribution
  • E-banking
  • Fraud Management
  • Innovation
  • Research & Innovation
  • Internal Communications
  • Internet Banking
  • Banking Applications
  • IT Security
  • Online Security
  • Marketing Strategy
  • Mass Market
  • Network Marketing
  • Strategic Marketing
  • Mobile Banking
  • Mortgages
  • Online Payments
  • Online-marketing
  • Retail Payments
  • Retail Analytics
  • Retail Insurance
  • Retail Risk
  • Retail Strategy
  • Sales Network
  • Segmentation
  • SME
  • Customer experience management
  • Customer Relationship
  • Customer Insight, Marketing
  • E-commerce
  • Business development
  • Transformation and Innovation
  • Product development
  • Payments
  • Applications
  • FinTechs
  • Startups

Interested in more event information?


or see more event details:

  • Past event videos
  • Speaker panel
  • Reasons to attend
  • Sponsors
  • Who will you meet
  • Media partners
  • Previous clients
  • Venue and travel information
  • Frequently Asked Questions