Learning outcomes

Training Description

Root Cause Analysis is a key tool for eliminating defects and identifying solutions to prevent re-occurrence. This course will cover the basics of RCA investigations from 5 Whys to Cause and Effect Analysis. We will discuss when we need to investigate through trigger points, what is the role of the team and facilitator, and eventually the solution identification to prevent future reoccurrence of the problem. Root Cause Analysis can be applied to any type of problem from production, maintenance, safety and environment, financial services, HR, IT etc.

Training Schedule

Day one

  • 8:30 Registration, Welcome Coffee

  • 9:00 Introductions

  • 9:00 Proactive versus Reactive RCA’sparadigm in banking

  • 9:45 Trigger Points and Risk

  • 10:45 Tea, Coffee, Refreshments & Networking

  • 11:00 Timeline

  • 12:00 Impact Statement

  • 13:00 Luncheon & Networking

  • 14:00 5 WHY Analysis Part 1

  • 15:15 Tea, Coffee, Refreshments & Networking

  • 15:30 5 WHY Analysis Part 2

  • 16:45 End of Day 1

Day two

  • 8:45 Tea, Coffee, Refreshments & Networking

  • 9:00 Cause and Effect Analysis Part 1

  • 10:15 Tea, Coffee, Refreshments & Networking

  • 10:30 Cause and Effect Analysis Part 2

  • 11:45 Evidence

  • 12:45 Luncheon & Networking

  • 13:45 Solutions

  • 14:45 Reporting

  • 15:15 Tea, Coffee, Refreshments & Networking

  • 15:50 Final Exercise

  • 16:45 End of Day 2

Training Program

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Get to know the Expert Trainer

Gary Tyne
Gary TyneCRL, Director
Pro-Reliability Solutions Ltd

Gary has been in the field of maintenance and reliability for the past 33 years. He is experienced working with clients in a wide-range of industries on sizable and complex reliability projects. Some of his areas of expertise include: maintenance strategy development, reliability centred maintenance, system availability, reliability implementation programs, and Root Cause Analysis training and facilitation.

Gary’s exposure to Root Cause Analysis began in 2001 when he took a two-day Root Cause Analysis facilitators course in New Zealand. Following this, Gary applied these techniques with repeated success on a number of plant problems at the Shell Kapuni plant.

As well as delivering training in Root Cause Analysis, Gary has facilitated globally on some major
issues which includes:

• The elimination of a premature valve failure on a well site with $75000 saving
• The elimination of a light curtain trip which was costing $1.7 million per year in lost production – cost of solution = $34,000
• The elimination of a calciner seal problem which had cost £500,000 over a two-year period. The solution was a redesigned seal that eliminated all previous issues
• The elimination of 22 pump failures costing £392,000. Solution identified and provided a three-month payback
• A full RCA investigation into an offshore fire pump failure that had resulted in six weeks lost production

Who should attend?

All staff members involved in incident investigation and problem solving processes.

• Compliance Managers
• Customer Service Managers
• Complaints Managers
• RCA Managers
• Bank Auditors
• Bank Managers

The training will include exercises targeted towards the banking and finance sector.

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While we are not happy to see you cancel your registration, we understand that “life happens” and other obligations come up. Our refund schedule is as follows:
The client has the right to cancel his/her registration in the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 16 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 16 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
In general no VAT is applied based on the Hungarian VAT law with the exception of individual payment [when you would like to pay from your own budget and not from the company’s budget] and for Hungarian companies where 27% VAT is applicable which is refundable at the end of the company’s fiscal year.
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We provide a conference documentation pack which includes: conference agenda, notes pages and attendee information. Soft copies of some of the presentation are available on USB-flash-drives for each delegate. You may bring your laptop, tablet or other mobile device so you are able to review the presentations while they are being presented. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones. We highly recommend you to bring along your business cards and a desire to learn from some of the industry’s leading experts.
The dress code is business casual. Feel free to leave the suits and ties at home this time. We do suggest you bring a sweater or dress in layers, as the conference room temperature may fluctuate.
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  1. Get the timing right.
    Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others. For instance, if your boss is about to take a two week vacation, he/she might be in a good mood. If he/she just lost a major account, may not be wise at that juncture.
  2. Make a case for yourself
    When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and you’re superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
    1. Start by stating your accomplishments
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    3. Describe:
    a) How this event will increase your productivity?
    b) How you will need less supervision
    c) How you can bring back the knowledge to the company
    4. Follow up
You might find free to attend events which are usually organized by a solution/service provider within the industry. Unlike at free to attend events, on a paid event you will find more diverse industry knowledge rather than presentations related to services or solutions.
In case you cannot attend for both days, you can always attend for just 1 day of the event. In this case we will send you all presentations of the 2 days. The participation fee is 70% of the original investment. In case you would like to attend the event for just 1 day please contact us on booking[at]glceurope.com
In case you are busy on 1 of the days, you certainly can split the 2 day conference with one of your colleague. All you need to do is send us an e-mail to booking[at]glceurope.com
We understand that not all senior-level professionals might be available on the dates. As the event is an annual event, most of the attendees try to postpone their engagements or send a small group from their teams to benefit from the conference.

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