Free knowledge to monitor the world of events. Have a look at our must read Blogs on Pharma, Finance, HR, Health and Cross Industry.
Whom are you going to trust your money?
Is not about the services a bank offers… Neither it’s app. Is about whom are you going to trust your money; and this is linked to the bank’s quality service.
With so many changes going on, now banks have to adjust their business model to fulfill the client’s requirements, face competition (money transfer services, crowdfunding, virtual currencies, etc.) and give a value added. Not so simple, right? The operational excellence banks are looking relies upon several factors…
• Be agile: clients are demanding more accurate and in real-time response to their needs. It doesn’t matter if there is online or mobile banking, if for a clearance, the back office area takes a lot of time to answer or, it’s too slow to open an account due to screening.
• Facilitate: Has it happened to you that you go on holiday to another country and suddenly the bank blocks your credit card due to suspicious activity? If the bank wants to be one step forward, it needs to clearly understand the client’s profile and facilitate the use of its products.
• Data protection: we are in an era where the signature is no longer required. Now our fingerprints, voice, and pupil scan are needed to identify ourselves and process transactions. With so many cyber-security cases a bank must have key controls for minimizing data leaks, attacks, etc. The client’s expectation is that the bank protects not only their money but privacy as well; especially if the bank wants their trust.
Who are you going to trust your money? As you can see it’s all about given a different experience to the client. One part can be done by artificial intelligence, automation; but the other (and sometimes most important) is about staff. How the do it; improving their talent.
Get a feel for our events
Clinical Project Management - EU edition MasterClass
30 May-2 June 2023
This is a very interactive online course with a lot of workshops, putting the theoretical concepts into practice.learn more >>
Advanced GMP Auditor - EU edition MasterClass
01-02 June, 2023
This course gives a detailed expert overview of the questions and the topics of GMP auditslearn more >>
Signal and Risk Management in Pharmacovigilance - EU edition MasterClass
06-07 June, 2023
The focus of this two days pharma online masterclass will be on providing an update of ongoing activities regarding medicines’ risk and signal management.learn more >>
Auditing Procurement and Contract Management MasterClass - EU edition
25-26 October, 2023
The success of a business strategy is significantly impacted by the quality of both the procurement strategy and how the resulting contracts are managed.learn more >>
Psychometric Tools in Recruitment - EU edition MasterClass
25-26 October, 2023
The workshop aims to provide an understanding of psychometric tools and how to use them effectively in the recruitment process.learn more >>
Environmental, Social Governance - EU edition MasterClass
31 August-1 September, 2023
A growing number of organisations are recognizing that adopting ESG best practices can be an important business differentiatorlearn more >>
ESG Stress Testing - EU edition MasterClass
18-21 September, 2023
In this course attendees will gain a comprehensive overview of popular stress testing quantitative techniques.learn more >>