Event Introduction


The 7th Annual Back Office and Operational Excellence Forum will help guide you along your digital transformation journey to achieve operational excellence by providing key insights via expert talks. The participants can explore a broad range of current and future trends via case studies and interactive panel discussions. Among others, you can learn more about how to encourage digital culture, dissect customer journeys, why to be open to experimentation or how to find a balance between simplicity and trust.

Join us in Budapest, Hungary on 21st & 22nd of November to get inspired, exchange information and network with experts from all across the world.

Hot topics

For detailed program request the agenda

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Event schedule

Day one

  • 08:15 Registration & Networking with Welcome Coffee

  • 08:40 Greeting from the Project Lead & GLC Icebreaker Session

  • 08:50 Opening Remarks from the Chair

  • 09:00 Simplicity vs complexity in banking

  • 09:40 Operational Excellence – the impact on the workforce

  • 10:20 Tea, Coffee, Networking & Exhibits

  • 10:50 Landing transformational change

  • 11:30 Modern Digital Solutions on Traditional Platforms

  • 12:10 Leadership: The culture of Digital Transformation

  • 12:50 Luncheon & Networking

  • 13:50 People before processes – fighting side effects of Lean Six Sigma and other mantras

  • 14:30 Building digital platforms in the bank: VR and Voice assistant

  •  15:10 Tea, Coffee, Networking & Exhibits

  • 15:40 Smart process robotization: how to deploy fast

  • 16:20 Scaling Automation Journey in Back Office Operations

  • 17:00  Emerging Trends in the financial services industry – Back office and Operational excellence!

  • 17:40 Closing Remarks from the Chair

  • 17:50 End of Day 1

  • 18:00 Networking Drinks Reception

Day two

  • 08:00 Meet, Greet & Networking with Welcome Coffee

  • 08:25 Opening Remarks from the Chair

  • 08:30 The Power of Process

  • 09:10 The FinTech strategy of Magyar Nemzeti Bank (the central bank of Hungary)

  • 09:50 Regulation, Convergence and Ownership (governance challenges in a changing landscape)

  • 10:30 Tea, Coffee, Networking & Exhibits

  • 11:00 Settlement Risk: A Capital Problem

  • 11:40 Influence of Data and Technology on Transformation and Customer Experience

  • 12:20 Understanding client needs in the digital world. Focus: insurance

  • 13:00 Luncheon & Networking

  • 14:00 Digital Workforce: The future of talent in banking

  • 14:40 Offshoring Custody Operations, Reflections on a 10 year project

  • 15:20 Closing Remarks from the Chair

  • 15:30 Farewell Tea, Coffee & Networking

  • 16:00 End of Day 2

Get insight into a similar past event

Valued Speakers

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Jukka Salonen
Jukka SalonenChief Portfolio Officer
Sergey Lukashkin
Sergey LukashkinDigital Transformation Director
Pawel Jemiol
Pawel JemiolHead of Operations Department
Davor Gašparac
Davor GašparacHead of Group Corporates Division
Erste Group IT International
Gábor Megyesi
Gábor Megyesi Project Management Officer
Banco do Brasil
AG Austria
Tim Wickens
Tim WickensHead of FI Credit Policy, Product and Oversight Corporate & Financial Institutions Credit
Lloyds Banking Group
United Kingdom
Vinita Ramtri
Vinita RamtriHead of Controls Automation
United Kingdom
Evgeny Chzhen
Evgeny ChzhenProject Manager, RPA Laboratory
Philippe de Brossard
Philippe de BrossardProgram Director, Global Head of Client Experience
Société Générale
Zoltán Szilárd Pápay
Zoltán Szilárd PápayHead of Market Management
Kerry Evans
Kerry Evans Executive Director, Programme Manager
United Kingdom
Graeme Jeffery
Graeme JefferyMD Process Re-engineering in Global Banking & Markets
United Kingdom
Steve Burkholder
Steve BurkholderSenior Product Owner IRCCT
Ulf Noren
Ulf NorenSub Custody Sales & Client Relations
Prashant Bhanushali
Prashant BhanushaliVice President
Credit Suisse
Péter Fáykiss
Péter Fáykiss Director, Digitalization Directorate
The Central Bank of Hungary
Gábor Veitz
Gábor VeitzHead of Insurance Solutions
Grape Solutions

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Room reservation

7th Annual Back Office and Operational Excellence Forum 7th Annual Back Office and Operational Excellence Forum

Hotel Location

Sofitel Budapest Chain Bridge
Széchenyi István tér 2
1051 Budapest

Who will you meet?

Board Members, COOs, CIOs, Vice Presidents, Managing Directors, Heads, Directors, Managers OF:

• Operations

• Back Office

• Clearing and Settlement

• Payment Systems

• Transaction Banking

• Cash Management

• Information Technology

• Operational Risk

• Organizational Development

• Human Resources

• Custody

• Network Management

• Securities

• Administration

• Compliance

• Business Development

• Client Development

• Sales & Relationship

• Product Development

• Financial Operations Services

• Funds Credit

• Fund Operations

• Digital Services

• Equity Services

• Support

• Chief Accountant

Official Airline Partner


You can always register without a name using the TBA [To Be Announced] option. Please indicate TBA instead of the delegate name and 2 weeks prior to the event you are able to send the delegate name/s to booking[at]glceurope.com
While we are not happy to see you cancel your registration, we understand that “life happens” and other obligations come up. Our refund schedule is as follows:
The client has the right to cancel his/her registration for the event.
There is a 50% liability on all conference registrations once made, whether the booking was made through our website or via e–mail/ telephone/ fax.
If the client cancels with more than 8 weeks’s advance notice, GLC shall be entitled to an amount equivalent to 50% of the conference fee and 22 EUR administration charge. In case the client has already made his/her payment, this will be deducted from the conference fee GLC has already received and the remainder will be refunded. If no conference fee has been received prior to the cancellation request, GLC will issue an invoice for the cancellation fee (the amount equivalent to 50% of the conference fee and 22 EUR administration charge), which the client must pay immediately upon receipt. No refunds are available for cancellations received with 8 week’s (or less) advance notice or in case the client fails to attend the conference. In these cases, the full amount of the conference fee must be paid.
In general no VAT is applied based on the Hungarian VAT law with the exception of individual payment [when you would like to pay from your own budget and not from the company’s budget] and for Hungarian companies where 27% VAT is applicable which is refundable at the end of the company’s fiscal year.
Our hospitality partners usually have options available for parking places, however it can change from event to event. If you would like to receive more information on parking please e-mail our colleague coordination[at]glceurope.com.
We provide a conference documentation pack which includes: conference agenda, notes pages and attendee information. Soft copies of some of the presentations are available on USB-flash-drives for each delegate. You may bring your laptop, tablet or other mobile device so you are able to review the presentations while they are being presented. Free Wi-Fi will be provided and outlets will be available for recharging computers, mobile devices and phones. We highly recommend you to bring along your business cards and a desire to learn from some of the industry’s leading experts.
The dress code is business casual. Feel free to leave the suits and ties at home this time. We do suggest you bring a sweater or dress in layers as the temperature in the conference room may fluctuate.
Any of our staff members at the event will be delighted to help you. You can contact us for free via WhatsApp or Viber or any time over the phone or via e-mail or post.
  1. Get the timing right.
    Many people are afraid to request for training budget, because they can’t seem to find the “perfect time” to do it. Well, there’s no perfect time to ask for it, but there are definitely some moments that are better than others.
  2. Make a case for yourself
    When you ask for budget, you should be prepared with specific details and explanations about what is in it for the company and your superior. If you go into a meeting and just say, “I want to get budget for a conference,” it’s likely that your request won’t be taken seriously. If you want to plan ahead, then you should be prepared to explain the following points:
    1. Start by stating your accomplishments
    2. Show that you’re ready for more responsibility and eager to learn
    3. Describe:
    a) How this event will increase your productivity?
    b) How you will need less supervision
    c) How you can bring back the knowledge to the company
    4. Follow up
You might find free to attend events which are usually organized by a solution/service provider within the industry. Unlike in the case attending a free event, on a paid event you will find more diverse industry knowledge rather than presentations related to services or solutions.
In case you cannot attend for both days, you can always attend for just 1 day of the event. In this case we will send you all presentations of the 2 days.
In case you are busy on 1 of the days, you certainly can split the 2 day conference with one of your colleagues. All you need to do is send us an e-mail to booking[at]glceurope.com
We understand that not all senior-level professionals might be available on the dates. As the event is an annual event, most of the attendees try to postpone their engagements or send a small group from their teams to benefit from the conference.

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